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Important update regarding Teespring Creatives

We’d like to share an important update regarding Teespring Creatives. As of June 30, 2017 the full catalog of Teespring Creatives will no longer be available within your listing settings. Keep in mind you will still have the ability to set your listing’s social image and/or create images for download.  

So what does this mean for sellers?

  • If you want Placeit’s full mockup catalog plus design templates, promo assets, etc you can get a  15% discount on your subscription by clicking here HERE .
  • You can still select your listing’s social share image by clicking the ‘settings’ of your listings. Note social share customization is available to sellers with at least 10 or more unit sales.

56 responses to “Important update regarding Teespring Creatives

  1. arbaaz says:

    I don’t understand, why I are you making it difficult for Teespring sellers. Is it not possible to leave it as it was?
    The Teespring Creatives was such a nice feature.
    I’d like to hear from you soon.

    1. Kate Shoaf says:

      Hey Arbaaz. Insights indicated that only a small quantity of the images were being utilized. Also based on top seller feedback, ad images created through photoshop/illustrator are producing much higher conversion rates. For this reason we are focusing on making new, editable templates for you guys to use. Apart from that, Ty’s recent FB tips suggest simple mockups work best for apparel products right now.

      1. Amber says:

        I just wonder about the people who can’t afford photoshop and illustrator… Will there be an option for Gimp for us?

        1. Kate Shoaf says:

          Hey Amber – we can look into it! Would PNG file formats be better for GIMP?

      2. arbaaz says:

        Thank you.

  2. Nicholas Madia says:

    I am confused. So can I continue my campaign and selling shirts? Or does it have to end and be remade once you update your site?

    1. Kate Shoaf says:

      Hey Nicholas – yes you can continue selling as normal. We’re just letting everyone know that the Teespring Creative options on campaigns will be different moving forward.

      1. Nicholas Madia says:

        Ok thank you for the information. If i start a new campaign I will explore the new set up.

  3. Skully Rocks says:

    Ad Factory is a good alternative…

  4. Mahadi says:

    Hope Teespring make some video templates too.

  5. Tee says:

    I don’t know where to start! Was just learning the old system and now I’m back for another try. Will customer service be available for the lost?

  6. Amanda says:

    How does one use photoshop to make the creatives now?

  7. Spanners says:

    Hey Guys,
    I think this is a great idea, we were going to start looking for models to get some more personable shots of the tees but this is a perfect solution for us! Thanks!
    Chris and Vicki
    Spanners tees: Creators of It’s a Pun Ting! tshirts that embrace terribly brilliant puns

  8. Jeff Greene says:

    I have 29 sales to date and can’t find the 10 image options mentioned in the post.
    A real shame that Creatives has been discontinued.
    It was diverse, quick, and easy to use. I really think you should bring it back after having provided it as a service.

    1. Kate Shoaf says:

      Hey Jeff – can you reach out to [email protected] about this – you should have access to the 10 image templates.

  9. Melissa Torres says:

    No I agree, I think the original creatives should come back. I loved them. I’m just getting started too and really liked the option. Too bad they couldn’t put it back and then introduce an upgraded version for those who have sold more than 10 shirts. Just sayin’.

  10. Rep Ohio Clothing says:

    Is this only available once you hit 10 sales on your account? Or is this available regardless? Also, any updates since the last posts a couple months ago?

    1. Kate Shoaf says:

      Hey there – the same images are available for all sellers. We are working on Teespring Templates that you can edit yourself, ideally we’ll have these available soon!

  11. Kirsten Shaw says:

    I’m not able to access ANY creatives. Have they all been removed now?

    1. Kate Shoaf says:

      Hey Kirsten – do you have at least 10 historical sales? If yes, please notify [email protected] that you have 10 sales and creatives are not appearing for you. Thanks!

  12. Sherry Louise Stoll says:

    Will there be no free Teespring background available? I don’t quite understand.
    Sherry Creates

    1. Kate Shoaf says:

      Hey Sherry – there are 10 creatives you can choose from. If you want more you’ll need to purchase a subscription. You must sell at least 10 units to access Teespring Creatives.

  13. Creadetrop says:

    Wasn’t it free or we missed something here? and if it is free how can we get it, we dont see any part in our dashboard about that? How can we download? for example how can we get a real human photo to use the photo with our tshirt design for free on the social media ads ?
    Thanks in advance…

    1. Kate Shoaf says:

      Hey there – once you hit 10 unit sales you can access the free templates within your account.

  14. nisa says:

    so it appears as thought the template usage has change, literally within the past week and I can now no longer access social media images. Is this correct?

    1. Kate Shoaf says:

      Hey Nisa – it should still be working. Can you please contact [email protected] if you’re having trouble accessing this.

  15. Lauri Wakefield says:

    I’m just wondering why I’m not able to access the Teespring Creatives yet? I have 17 sales from my account.
    Lauri Wakefield

    1. Kate Shoaf says:

      Hey Lauri! Unfortunately, PlaceIt has stopped offering their API plugin so we can’t offer this anymore. I’ll update the post. Sorry for the confusion.

  16. Marekatha Murphy says:

    Are you looking for alternatives? Having the creatives was a wonderful options for tee spring users with low budgets.

    1. Kate Shoaf says:

      Hey there – not at the moment. PlaceIt has discontinued their API, so this feature is no longer available on any site.

  17. Richard says:

    Adfactory does not work anymore with Teespring?

  18. Bobby says:

    Ya’ll should update the setting where Teespring Creative still shows the placeit option at the bottom. If it doesn’t work anymore, why not remove it? It’s confusing to users.

    1. Erica Bickel says:

      Hey Bobby, thank you for your suggestion! I’ll pass it along to the team.

  19. waheed imran says:

    yes please Remove it the placit is making big false impact

  20. Delfo Caracciolo says:

    I’m creating stuff, but an error message pops up:
    failed to generate mockup image

    1. Lucy Ford says:

      Hey, please email [email protected] for assistance

    2. SignorKida says:

      I have the same problem, what i have to do?

    3. Jay-Mad Gro says:

      i would really like an answer to this too.

      1. Steve says:

        Did we get an answer to the “failed to generate a mockup ” problem? It would be good to give an answer to the public re this one because this error means it won’t save and hence it’s difficult to ask for assistance.

        1. Luiza Jordan says:

          I’ve reported the issue to our tech team for review, in the future, if you come across any bugs or experience issues like this please notify [email protected] as soon as possible so our team can collect more details and prioritize a fix. Thanks!

          1. Idalia says:

            *siiiigh* I was so happy to find what I originally thought was an answer to my problem only to realise that it’s the same problem that I’m still facing in September 2020 that some have faced in July XD I think we would be ever so grateful if you could help us fix this bug/ issue/ “feature”

          2. Luiza Jordan says:

            Hey, this issue should be fixed now. Please let us know if you’re still having issues and I’ll report it directly to the tech team and get sellers to support to contact you.

  21. dkwan says:

    Been trying again and again and keep on getting error “failed to generate mockup image while publishing”
    This is really frustrating

    1. Luiza Jordan says:

      Thank you for flagging. Our tech team is aware of this issue and actively working to resolve it. In the future please report any site performance issues or bugs you experience to [email protected] so we can collect instance reports and speed up implementing a fix. Thanks!

  22. Shubham Gupta says:

    Why am I getting this message again and again, “failed to generate mock up image”? I even changed the browser.

    1. Luiza Jordan says:

      Thank you for flagging. Our tech team is aware of this issue and actively working to resolve it. In the future please report any site performance issues or bugs you experience to [email protected] so we can collect instance reports and speed up implementing a fix. Thanks!

  23. TeeSpring User says:

    Still getting the “Cannot Genearte Mockup” error. Copy Paste reply is not going to cut it TeeSpring. I am a new TeeSpring user with 7 stores on other PODS. Never have I experienced a serious issue like this dragging on for so long. Thank God I only have 2 designs uploaded (testing) and then hit the “Mockups Cannot Be Generatoed” error.
    So you’re going to cut and paste the same reply? Shame on you. Shame on you. Fire your useless Tech Team and redesign your upload system.

    1. Luiza Jordan says:

      Hey! I’m sorry to hear you’ve been having these issues with launching products. Please would you be able to try again and see if this issue still persists?
      If so, please reach out to [email protected] detailing the exact error that came up so we can create an instance report and get to the bottom of it. Thanks!

  24. Nikhil thakur says:

    While uploading designs error pop up ‘mockups: is missing’
    Do something teespring.

    1. Luiza Jordan says:

      Hey, sorry to hear you’re experiencing this issue. I’ve reported to the tech team. Please contact [email protected] and we can be made aware of your issue much faster next time.

  25. Mayuresh says:

    While uploading designs error pop up ‘mockups: is missing’
    Do something teespring.

    1. Luiza Jordan says:

      Hey – could you give us some more information of the error which is popping up please? Is there also an error code that appears with the message “mockups: is missing”?

  26. Muhammad Shujaat Iqbal says:

    Im facing the same issue everyone is facing regarding the mocks upload error. Can you kindly look in to this.


    1. Luiza Jordan says:

      Hey, this issue shouldn’t be happening anymore! Please contact [email protected] and we can get to the bottom of what your issue is right away!

  27. Helaine Mello says:

    Wow, it’s my first time to design something in Teespring and I’m also getting the annoying message “mockup is missing”…
    This is very frustrating after spending ours designing and not being able to save the work done.

    1. Luiza Jordan says:

      Oh no, I’m sorry to hear that! Please reach out directly to [email protected] and you will be assisted a lot faster there.

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