Last updated: July 9th, 2020
It’s been a challenging few months but we’re happy to report our production facilities are running at full capacity once more. Record-breaking sales and site traffic continue as we enter Q3 2020, and we’re optimistic for what the future holds in the world of social commerce and merchandise.
Members of Teespring’s support + operations teams at our US facility (February 2020)
Full production capacity restored
New orders are being produced and shipped on time and we’re so grateful to our wonderful print partners around the world who helped us keep production going uninterrupted over these last few weeks. We’re also pleased to confirm orders are no longer being re-routed and will be fulfilled within their corresponding regions moving forward.
Support team updates
While all new orders are being produced and shipped on time, some orders experienced delivery delays during COVID-19 lockdowns. We have contacted customers who were impacted by delays and are working to find a suitable solution for them. If you have any buyers who need assistance or have questions regarding their order, please send them to our support team (learn more).
Please note due to the unprecedented volume of sales alongside COVID-19 lockdowns, our support teams are currently experiencing longer-than-normal response times. We’ve hired new support team members and are working around the clock to assist everyone as quickly as possible. It will take us some time to get back to our normal 24 – 48 hour response time so please bear with us and thank you for your patience.
Looking forward to the future
We’ve added new hires across departments to reinforce our teams to better support you and your customers during this time of growth. In the coming months we plan to roll out many new product options as well as feature enhancements to help you take your merch business to the next level. As we return to a ‘new normal’, our team is excited to provide you and your customers with the quality service and support you deserve. Thank you for your continued trust and understanding. Stay safe and take care!