Last updated: March 31, 2020
As the global effect of coronavirus (COVID-19) continues to evolve, we’re making temporary changes to our services and operations to keep production going uninterrupted. Site traffic is the highest it’s ever been and we’ve got all hands on deck to maintain optimum site performance and order processing. Rest assured we’ve got a plan in place to support your business and sales as growth continues in the coming weeks.
Members of Teespring’s support + operations teams at our US facility
We’re in this together
We know many of you are working from home currently and we’ve taken steps to enable all our teams to work from home too. Our support teams are online in full force; if you have questions or need assistance with your products or listings please reach out to firstname.lastname@example.org. For questions or assistance regarding orders please contact email@example.com.
Uninterrupted global production
Things are changing daily, but we’ve got a plan in place to keep order production going uninterrupted. While all orders are being produced and shipped, some products are experiencing longer delivery times. But don’t worry, we’re notifying your shoppers of impacted shipping timelines on listing pages before purchase as well as in confirmation emails so everyone knows what to expect. Please note we have temporarily paused delivery to certain destinations in Asia and South America—the majority of Teespring orders are destined for the USA, Canada, Europe, and Australia, so this should have minimum impact on your overall sales.
Safety comes first
Thank you for your continued trust in Teespring. Our goal is to support your online business while ensuring the health and safety of our team, users, and customers. Please stay safe and take care!