Last updated: July 9th, 2020
It’s been a challenging few months but we’re happy to report our production facilities are running at full capacity once more. Record-breaking sales and site traffic continue as we enter Q3 2020, and we’re optimistic for what the future holds in the world of social commerce and merchandise.
Members of Teespring’s support + operations teams at our US facility (February 2020)
Full production capacity restored
New orders are being produced and shipped on time and we’re so grateful to our wonderful print partners around the world who helped us keep production going uninterrupted over these last few weeks. We’re also pleased to confirm orders are no longer being re-routed and will be fulfilled within their corresponding regions moving forward.
Support team updates
While all new orders are being produced and shipped on time, some orders experienced delivery delays during COVID-19 lockdowns. We have contacted customers who were impacted by delays and are working to find a suitable solution for them. If you have any buyers who need assistance or have questions regarding their order, please send them to our support team (learn more).
Please note due to the unprecedented volume of sales alongside COVID-19 lockdowns, our support teams are currently experiencing longer-than-normal response times. We’ve hired new support team members and are working around the clock to assist everyone as quickly as possible. It will take us some time to get back to our normal 24 – 48 hour response time so please bear with us and thank you for your patience.
Looking forward to the future
We’ve added new hires across departments to reinforce our teams to better support you and your customers during this time of growth. In the coming months we plan to roll out many new product options as well as feature enhancements to help you take your merch business to the next level. As we return to a ‘new normal’, our team is excited to provide you and your customers with the quality service and support you deserve. Thank you for your continued trust and understanding. Stay safe and take care!
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If us too difficult to locate your contact info on the mobile site. I’ve had to circle around the site until I came across the email in this notice. If your a good supplier you will want to be contactable.
Hey there, sorry for the trouble and thanks for the feedback. I will be sure to pass this onto the team!
I have emailed teespring twice now regarding an item I purchased, have not got a response back please help me.
Hi Jenny, I’ve passed on your info to the support team so someone should be back in touch soon 🙂
I have emailed three times now and still no response.
Can you please help?
Hi there, I would recommend sending a message via our social media accounts—sometimes the message will get picked up quicker there.
i find shipping too exspensive
Hey, sorry to hear this. Thank you for your feedback!
Yes mr.
Where is my parcel
Hey! Please reach out to [email protected] and we can assist you further there!
I’ve emailed 4 times now with no response about my order #e6adb9be30ddf686 is like a refund or a replacement please
Hi Stacy, we apologize for the delay. Due to the challenges posed by COVID-19 our support contact volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker
I ordered a hoodie on May 2nd for eddievr 2 million, my son really wanted it for his birthday but have yet to receive it. I have email support twice and gotten zero response. I contacted PayPal on a refund but would much rather get the hoodie. Can someone please help!
We apologize for the delay and the issues you’ve experienced with receiving your order! We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Please also try reaching out on social media with your order number and we may be able to assist you there!
I am still waiting for help. Sara never contacted me back & i think i need someone who can work with ne on ONE DAMN SHIRT. Can someone pls call me st 817 374 7838 or email me at [email protected]. mu name is jennifer saunders & i hsve been trying for a full week to get my 1 tshirt done that Sara hasn’t been able to help me with. Pls contact me someone. Thank you.very much.
Hi Jennifer, could you explain the issue you are having so I can assist you?
My order was supposed to he shipped May 4-7 bit has not arrived yet. The last update was that it was en route to the U.S. May 5th. I have emailed customer support with no response. PLEASE assist. It is for order # 7999b1b3af69fc9d.
Hi April we apologize for the delay. Due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I tried to order a tshirt with walmart logo ,with the little gremlin looking guy,with the mask on,took all info but would not take expiration date of my card
Hey Mary, please reach out to [email protected] for help with this!
If I order a shirt today will I get it before fathers day? (21st)
I dont want to order otherwise. I assume its plenty of time, no?
Please and thank you for your response
Hey we have passed the standard shipping cut-off date for Father’s Day, however you can select rush shipping at checkout which should ensure you get your product on time. The delivery dates for your order will be confirmed on the checkout page.
Hi! I have emailed you guys on an order that I placed at the end of May that still hasn’t gotten in. If you guys could help me out that would be awesome!
Hey there. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, but if you have emailed [email protected] then you should hear back soon. Please also try reaching out to us on social media!
Nobody is assisting me with my request. You suck.
Hey, how can we help?
I have also had this same issue! I received some poor quality items and need to contact someone about getting them replaced.
Hey there! Please contact [email protected] and we can help you further from there.
Came looking to see if COVID-19 was the reason I never heard back from support. Apparently not.
Hey there! Sorry to hear there was an issue, what can we help you with?
It is a crucial time for the World,& we have to be united to fight against COVID-19 FOR safety we should stay at Home, wash our hands several times, No Handshake with anyone only NAMASTE
I appreciate the steps taken by you .
Excellent step keep it up
Hello,
I just want to check if Teespring allow the publication of Covid-19 t-shirts.
Thank you.
Lynn Watson.
Hey Lynn, we have taken the decision not to allow COVID-19 designs on our platform. We had many users exploiting the situation, hence our decision. If you have any more questions about this, please reach out to [email protected]
Are you going to communicate this to sellers and buyers and what are the parameters? How will we know if you consider a design to be a Covid19 design or not?
We are with you
Having a hard time purchasing your product think I will try eBay better response thank you
Hey Dennis, sorry to here there was an issue. Don’t forget you can reach out to [email protected] for support with orders
Thank you for the update, all of you take care of yourselves, stay safe and well. we’ll all fight on and beat this together!
Gaz 🙂
Support Team,
As far as selling shirts, tank tops, leggings, hoodies, socks to customers in the US (State Side)….operation as usual?
I have customers/clients asking me if my product (CompassLifeFitness Apparel) is still available to order… please advise.
Sincerely
Hi Charles, yes operation as usual until we update otherwise!
Okay great thank you. I am a new seller and was wondering if you stopped production. stay safe everyone
This is great service! I’m in the USA and even though they’re’s Covid-19 in the USA. It still ships with no delays! And besides the point, which is it delivers in the USA, it still delivers internationally! This is a good business. It took some time to print my shirt which is totally fine. It took about 5-10 days. But that’s normal. And when I saw it was shipping, I got so excited! This is smart keeping everything sanitized. I want to thank y’alls workers!
Sincerely, your customer, Alexas.
Hi. I cant see where my package is. Can you help me about it? 🙂
Hey, you can track your order here. Alternatively, you can reach out to [email protected] if you have additional queries about your order.
Searching for an answer (Teespring’s Help did not provide one). My question is regarding placing an order for a T-shirt. The shirt is shown with printing on the front and back. I like and want the printing on the front, but not the back. I prefer the back to be left blank. Since the listing states that these are printed when ordered, can my request be granted? I started to checkout but I stopped when there was no box or place for me to ask this question. The item in question is one of the “Hollywood Graveyard” shirts. Thank you in advance for your response.
Hi Penny it depends if you are ordering a T-shirt that someone else designed or one that you designed. If you ordered a T-shirt from someone else it is their design, so it will not be possible to print it with only one side. If it is your product, you can create the product again with only one side. Hope that makes sense. Please reach out to [email protected] if you need more support with this
As a new seller, I’ve submitted the question on how I can limit the items displayed to a single listing for a design instead of all the various other products showing up in the store. I want those options to be available after a design is selected. The way it is now I have way too many of the same design in various product options showing on the page. How do I do accomplish that ?
Hey Larry, you can achieve this by following these steps. Hope that helps!
So we proabably can’t do this with existing products,in the same way we can’t edit product after they are launched Can you confirm that we need to redesign them? from scratch in order to have them all in one collection?
That’s correct!
I sent an e-mail about not being able to change my password and have not heard back. I thought I’d try contacting you this way and see if I can get a response. You should have my name and e-mail address attached to this message. I look forward to hearing from you.
Thank you for fixing my issue. 🙂
Hey there, did your issue get resolved?
You are a great staff. So your site was great too. I wish you all the best and safety from all evil
Thank you, the teespring support teem for your information and save your health from COVID-19.
Thanks for doing the staysafe discount.
Pat
thanks for the update and keeping everyone safe! I appreciate you and all you do!
Hello i place and order and did recived it But it was Totally Wrong how can i return it and get my MONEY BACK PLZ SEND ME A FREE UPS SHIPMENT LABLE TO MAIL THE ITEMS BACK PLZ
THANK YOU. DESIREE BOYDEN…
Hey Desiree, please shoot an email to [email protected] for assitance!
Thanks Teespring team for all your efforts, and take care !
will things still be shipped and arrived when said due to covid-19 🤔🤔🤔
Hey Owila, as said in the blog post we’ve got a plan in place to keep order production going uninterrupted. While all orders are being produced and shipped, some products are experiencing longer delivery times. Please check out our answers page on impacted shipping times for more info.
How many sales do I have to make before I get a trustscore.
Over time, the longer a seller has a Teespring account and commits no policy violations their trust score can improve. Also, when sellers hit certain sales milestones it can contribute to a raised score.
Thank you dear sir, for your information. Lord’s health was good, stay at home..
Thank you so much stay home stay safe
Thank you Teespring. Your team is doing a great job given the situation of Covid-19 in California and Europe. You are amazing. Keep safe and stay healthy. Teleworking, social distancing, washing hands and not touching the face are still very effective measures.
You are a great staff. So your site was great too. I wish you all the best.
May dear lord bless uhh more Amen
Thank you for teespring support for your teem COVID 19
Thanks for your great efforts.
Wish you all the best!
How are you ensuring that factory workers/printers are safe too? You mention that you’re still up and running and that support workers are working remotely, but what steps are you taking to ensure that production workers are safe too? I’m interested in ordering more shirts, but don’t want to be participating in anything that would put workers in unnecessary danger.
Hello! We are following safety regulations outlined by state and federal officials to ensure the safety of our team. Keeping our employees, customers, and users safe is our top priority. Thanks for your concern!
Thank you for teespring support all team.
Thank you very much for all teespring team and very much helping details COVID-19
Thank you for teespring support for your teem COVID 19
Will teespring be offering us custom logo masks?
thanks
Hi Brian, this is something we are looking into!
Howdy! You can place orders in Romania (EU) during this period?
Hey there – indeed you can! Please refer to our shipping timeline FAQ for more info on possible delays due to COVID-19
I paid for rush shipping and it’s past the deliver date and it says that my shirts never finish printing
Hey, sorry to hear of your issue. Please reach out to [email protected] for assistance!
Hi,
I had to change my bank account info and I changed it with payoneer too. Does payoneer have to relink with my account and if so, how do i do that?
Hi Sharon, please reach out to [email protected] for assistance with this query
Hola entre a ver como funciona la pagina pero qiero saver como quitar un producto mal hecho y que por herror se publico por favor ,me ayudan
Hola, si navega a la sección ‘listados’ en su cuenta de Teespring, puede archivar productos usando el botón ‘bin’ en el extremo derecho
hello
I have applied the design but why doesn’t it appear in the storefront ??
Hey there, ensure to add your listings to your storefront manually! You can check out how here
Dont understand dear, how to proceed, I am newbie and waiting for my first sale.please help
Hi check out our Quick Start Guide, which gives the best tips and tricks on making your first sale
Please send refund of $99.55 as soon as possible.
On the evening/night of March 16th, 2020 I placed then cancelled my online order immediately but your company has not yet credited my credit card even if your company had promptly sent me an email saying that my order had been cancelled.
See below tracking information dated March 17, 2020.
…………………………………………………………………….
Order Status
Order Number: 5e0ea9400ae90645
Updated 2020-03-17 02:53:03 UTC
Order placedPrintingShippedDelivered
(2) XL – Classic Long Sleeve Tee
Your order has been cancelled
Your order has been cancelled and will not be produced. If you were already charged, a refund will automatically be issued.
Past History
17 Mar 02:44Order for DO NOT PET line placed
17 Mar 02:50The campaign successfully reached its goal!
17 Mar 02:53Your order was cancelled
Hey Diane, have you sent an email to [email protected] for assistance? They can help you with this query
It’s a critical moment. We should stay at home in this time. Pray for all to safe from COVID-19.
Hii….Just Want to ask that…..can i sell my designs from India….also wanted to clear that you all will print and deliver the product right???? my job is only to design???
please make it clear to me
Hi, yes all you need to do is design the product – we will print and ship it to your customer for you
Hi! Please i am not able to print more t-shirts online and sell my items online since many months because my payment details os not cleared by you.As I have already my PayPal direct link page.So I would request you to please take immediate action and accept my PayPal direct link page to my bank account transfer.Thanks…!
Hey there, have you sent an email to [email protected] for assistance? They should be able to help with this query
why you are not provide the space to give me pay pal email address in my settings option. why you are showing the changed pay pal address there?
Hello,
I have create a new design but i have an error when i want to publish it.
Can you help me ?
Hey there, please drop an email to [email protected] who can help with your query
Thank you very much for the information team teespring….Stay safe and healthy…
Hii….Just Want to ask that…..can i sell my designs from India….also wanted to clear that you all will print and deliver the product right???? my job is only to design???
please make it clear to me
Hi Sana, yes all you need to do is create your products and promote them!
I want to login but I can’t find pls help
Hi David, you can log in here
Life is precious so during this hard time of COVID-19 stay home with family’s as life is so precious
i need my order shipped to apt 312 instead of C please
Hi there, please reach out to [email protected] for assistance with this query!
They are not able to order the products I designed or they are facing some problem. Do you stop taking orders now?
What is the solution to why they can’t order my designed T-shirts?
Hi please reach out to [email protected] for assistance!
hello,
you didn’t reply me earlier
i want to know what are the steps you’ve taken to ensure the saefty of they customers? who wil buy from teespring .
Can they get covid-19 from parcels?
Hi there, we stagger shifts at our production and fulfillment facilities to reduce the amount of workers on the floor at one time. We’ve also increased protocols in sanitizing surfaces, and added additional spacing between printing stations.
So from your side every tshirt and parcel will be santized.
So my customers will be fine after buying.As i dnt want anyone to get corona
Thnks for the reply
So now i can start the advertisement and sending them to the site…
Thanks for thr reply.
Yes we are taking the appropriate measures to ensure that our parcels are safe to be sent. Thanks!
Hello I’m still wait for my order I ordered it April 15
Hi Nicholas! Sorry about the wait. We are currently experiencing delays as we’ve had to re-route some orders to ensure the safety of our employees whilst still getting orders out. Please send an email to [email protected] to get more assistance with this query.
Hey I’m wondering when I’ll get my package. 8428e53e4fea1985
Hi there you can track your order here, if you have any more questions please reach out to [email protected]
Hello my name is Yvette I ordered a sweat shirt in April 14 th and we are in may and still haven’t received anything. Can someone contact me plz.
Hi there we apologize for the delay. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I guess I’m one of the unlucky ones who got shipped from a European printing site. Ordered almost a month ago. Was not informed that my order would take this long.
ca47cc180bea5557 Order number
Hi Dave, we apologize for the delay. Due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I have tried twice to sent a customer service support inquiry; submitting the “case” takes me to a german language part of your website. I think you might have some bugs on the site. I ordered some product and it looks like the order duped. I’ve got three emails of confirmation out of the 5 products I ordered, multiple shipment confirmations with order # links that go nowhere, and duplicate product/charges. All are unopened at this point, I need to know next steps. Thanks for your help.
Hi Erika, sorry to hear you’ve experienced an issue! I would recommend reaching out with the same information on our Instagram or Twitter accounts for assistance.
Hi – I submitted three requests for an update and the automated messages said to expect a response within 24 hrs. (two via the website firm and one to [email protected]). Radio silence to date.
Understandable that sales volume is high, supply-chain interrupted, etc. It’s customer service that’s the differentiator. I would appreciate an update on my order 592b97b66a550237.
I have emailed you guys twice about an order and I haven’t heard back from any. I know with Covid things have slowed down and to protect safety. I ordered 4 things, then I just placed an order Friday of 3 things. So just wanting to make sure things didn’t get lost.
Hi Danae, we apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I have tried contacting [email protected] 4 times regarding my order and have NOT received any responses!!! It has been 4 WEEKS since I have placed my order and have not received any updates on the shipping. PLEASE LET ME KNOW WHO I CAN CONTACT. I am extremely dissatisfied with Teespring and will certainly not order from here again. I understand there is a pandemic and you are limited on your staff but it has been weeks of reaching out to you and Teespring is unresponsive, you could at least keep me updated. This has been the worst customer service.
Hi Ali, we apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker
I placed an order on April 14, 2020. I have yet to receive my order. Ive emailed several times as well with no response from anyone at Teespring. This is very frustrating. I need a response from someone asap. Ive was charged right away for my order but why have I mot received it yet????
Hi there, apologies for the delay. As I’m sure you can imagine contact volume has increased significantly over the past months. We are working around the clock to ensure everyone is supported. I’d encourage you to reach out via Instagram or Twitter for assistance!
Hi, nobody answered to mails or twitter, my command is on ‘sended’ status since 4 may. Can i Have a refund !!
We apologize for the delay, due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. I’d recommend you also reach out via Instagram and Facebook too. Thank you for your patience and understanding.
i tried instagram, facecbook and by maill but nobody answer. How can I have a refund !!! more than one month is innaceptable cintact me at
[email protected]
We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding.
Recently purchased 3 tees 1 large 1 XX large 1xxxlarge. What did I receive 1 large with tiny tear in back and 2 xxlarge.Lovethe design just would like to exchange for torn shirt and right sizes What do I need to do
Hey, sorry to hear there’s been an issue with your order. Please reach out to [email protected] for assistance!
I have emailed 4 times in seven days an still have not received any info………..
Hey, we’re sorry to hear you’ve been experiencing difficulty reaching us. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
Hi, we ordered a T-shirt on 8th May. You’ve taken our payment but we’ve had nothing. We have had no response from your support email despite many attempts. Tracking number does not work. Order number is 813efb8300ca2953. It was a gift and our son is really disappointed. We would really appreciate a response or info on how to get our money back. Thank you.
We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding.
Hello i ordered a mark dice liberal tears coffee mug on the 12th of last month, your website is frozen on the term printing, it says i will get an email when product ships, but for one cup at over 18 dollars with shipping this is to much, when i enquire i get case numbers each time, im up to three sets of numbers with no real response. Also there really is no link or method to demand a refund, Ive never delt with a company like that. I prefer my cup, but if you just cant pull off one cup i want my money back, you sure didnt hesitate not 2 seconds to debit my account!
Hi there we apologize for your difficulty reaching us. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I have tried too figure out how to contact you. It’s very hard to get a response I ordered in April and my estimated date of delivery was may 23rd I still am waiting for my order I either need to find out when i will get my item or i need a refund.
Hi there, sorry to hear this, we apologize for the delay. I would recommend reaching out via Instagram or Twitter DMs with an order number so we can assist you quicker.
I’ve now ordered 2 items from you and have never received them. I’ve emailed your company twice and have gotten no response and that’s been about a month ago now. I would like to get a refund for these items since I’m apparently not going to be receiving them but seeing as I never get a response from you I guess that’ll never happen. I’ve also let the creator know about this and he was not happy to say the least. I won’t be purchasing any items from this website again.
We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding.
I find it funny that when I inquired about the first order that I was charged for and never received you removed the order from the Orders page. I’m glad I printed everything every step of the way during my 2 purchases that I’ve never received that way I can use it when I file a fraud complaint against your company. I’ve also sent all of this information to the designer of these items as requested and they will also be contacting you. I will will continue to send you messages on here, Facebook, and Twitter every day until I receive my items. I will be contacting my lawyer if I don’t receive a response by the end of June.
Hi Staci – I completely understand your frustration and can only apologize. We have alerted our support team of your issue so (if you haven’t already) you should expect to hear from our team some time today. I hope your problem gets resolved!
I sent a message to Teespring about not getting any updates on an order that shipped 3 weeks ago and never got the package. please can i contact a person through phone or live chat, since both are not showing or relevant at all on this site.
Hey, we’re sorry to hear you’re experiencing issues with your order! Please contact [email protected] and we can help you there.
My package was supposed to arrive yesterday for order ce499eb0f993c68a. No tracking once it hit canada. No delay updates from anyone. Whats going on
Hey there, sorry to hear about this. Please contact [email protected] and we’ll be able to assist you there.
I have a buyer that ordered a shirt on May 4th and still has not reeived it. I have tried contacting the live chat, no answer for 2 weeks. Please help.
Hey, we’re sorry to hear you’ve experienced issues here. Please contact [email protected] or ask your customer to seek support by emailing [email protected]
Hello, I tryed to contact the service because the items are not satisfactory. I am from France.
It has been two weeks now.
Could you please help me ?
I am Inka Maass from France.
Thank you
Hey, sorry to hear this. Have you tried contacting [email protected] for assistance?
I’ve emailed y’all 3 or 4 times about my order but got no clear answer back. I placed an order back on may 16 and now it’s June 18. When am I getting my order? If not then I want a full refund. Thank you!
We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Please also try reaching out on social media with your order number, we may be able to assist you there.
very nice days soon
When does my Eddievr hoddie arrive? I have hopede it would come in time for my sons birthday on sunday :/
And the tracking number cannot be located now…
I have sent a email to [email protected], but got no reply..
We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes are at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience and understanding.
When does my Eddievr hoddie arrive? I have hopede it would come in time for my sons birthday on sunday :/
And now the tracking number cannot be located…
I have sent a email to [email protected] but got no reply..
Hey there, sorry for the issues you’ve experienced with this. Please also reach out to us on social media with your order number.
When does my Eddievr hoddie arrive? I have hoped it would come in time for my sons birthday tomorrow.. :/
And now the tracking number cannot be located. I have sent a email to [email protected] and a message on messenger but got no reply.
Hey there, sorry to hear you’ve experienced issues receiving your order! We apologize for the delay. We normally respond to support contacts within 24 business hours, but due to the challenges posed by COVID-19 our volumes have been at an unprecedented high. We’re working around the clock to assist everyone and return to our normal response times! Please also try reaching out to us on social media with your order number.
Where Is My Order?Saying My Track Order Not Found Really You Took My Money Out Of My Account I Wanted That Order For Farther’s Day No Customer Service Number REALLY!!!
We apologize for the delay. Have you contacted [email protected]?
Can we still earn money by teespring in coronavirus
Hey, sure! Our service is still running and lots of people are generating an income from Teespring during COVID-19. This blog may be helpful for you to read: https://community.teespring.com/blog/the-garrison-love-your-local/
Hello, my listings are Suspended!
Hey, please contact [email protected] for further support!
Trying to get an update on my order, # 237be36c42ac5bf8. I received an email saying it shipped on May 22nd, when I track it it says that it’s in transport. the last update on that site was May 31st.
Hey, sorry to hear this! Please contact [email protected] with your order number and they will be able to help you.
I’m sorry but my experience with the customer service of this company has been no customer service. I’ve lost money and sales because I have customers telling me that when trying to buy they get a message that their card in invalid did not decline just invalid.
My store is gone no products listed and tried to create another one and it won’t let me. Customer service chat says their hours are till 9:30 PM est but yet no one responded to my calls for help even though it says someone will respond in minutes.
I’m done and moving on to another company/ Good luck to everyone else!!
Hey there, we’re so sorry to hear you’ve had this experience! Have you tried emailing [email protected] ? We’ll be able to help you there. If not, please reach out to us on social media with your details and we’ll look into it for you.
The best gifts, great t-shirts, are great for your brother or sister, and they offer glorious birthday, anniversary gifts, perfumes, family or friends. Treat yourself to a wonderful shirt. These are great ideas for those who care about fun with a sense of humor.
THANK YOU for returning shipping costs to pre-covid levels. It makes selling and promoting MUCH easier!
All the best and stay safe!
I also have had some problems contacting your support line. I totally understand the fact of being super busy right now and during a difficult time, I have loved most of all the products I have purchased. I am however dissapointed in the lack of being able to make sure youre deleting the background of a design when creating a listing vs ‘buying’
We’re really sorry to hear this! We’ll be back to normal really soon, thank you for your patience. Could you explain what you mean a little more by your question please?
Breaking sales record. I don’t know. My existing customers had decided to buy from elsewhere in future and thanks to you as the products even after 3 weeks the product is still in U.S. Despite the huge delivery charges I managed to convince them by saying about the quality and custom design but you guys have not responded back and the site is going crazy and no actual customers have bought from most of the users which you guys should fix from your end. People have stopped shopping from you due to all of these. And stop blaming the covid. Many small business have made their service deapite this condition and all the users and customers get from you is no response situation. Really I feel my time amd effort didn’t reach anywhere.
I’m so sorry to hear this. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding.
Can’t everyone see that this is a small business that has grown at such at a fast rate due to covid and they are trying to deal with increased demand?! Give them a break and encourage business that is growing during these uncertain times
Hey i just wanted to know when will the shipping prices go back to normal? It is still 12.50 for shipping to UK
Hey! Our increased demand for shipping around the world means we are currently still temporarily increase our shipping costs. We understand this may be disappointing, but we hope you’ll bear with us through these unprecedented and difficult times. Thank you for your patience! Read more: https://answers.teespring.com/article/shipping-costs/
I’ve sent 2 emails but haven’t got answers so I decided to try to get a hold of someone this way. Please help!
Fw:
Hello,
I sent an email a couple of days ago with questions I have regarding shipping & sizes. Besides the questions I emailed you about I have other questions. Do you offer Bella Canvas shirts for example the 3001? Shipping takes 9-12 business days even if it’s in CA? I would like to order samples as well in different sizes & styles. I really want to start ASAP but I would like my questions answered before. PLEASE HELP
Thank you,
Nancy
From: NANCY CAPRISTO
Date: July 12, 2020 at 12:48:45 PM PDT
To: [email protected]
Subject: Infant/toddler/adult
Hello,
I want to start my tee shirt business and want to include onesies, toddler and adult (women/men) sizes…Do you offer all these sizes? I read it said you CAN’T combine the sales. Can you please explain?
Also, if the buyer is interested in purchasing more than 1 shirt will they get charged shipping for each individual item or will it all be packaged together and be charged 1 shipping fee?
Thank you,
Nancy Capristo
Hello! Our support teams are temporarily experiencing longer-than-normal response times. We’re working to get back to our 24 – 48 hour response time—thanks for your patience.
The shirts we supply from bella+canvas are unisex and women’s Premium V-Neck Tee, women’s comfort tee, and slouchy tee. We also offer women’s fitted, flowy and classic tank tops from this brand too. To answer your other question, we offer onesies for babies, kids tees and adult tees too. You can learn more about our product offering here: product overview.
I’m not sure what you mean by not being able to ‘combine sales’ – where do you see this messaging? If you’re asking if you can combine kid and adult products in the same listing, yes, you can! Here’s a video on how to create products in the Teespring Launcher: https://youtu.be/-s2GI1l1aUU
When it comes to shipping, keep in mind all products are made to order. We produce orders every 3 days and then dispatch them for delivery. Usually domestic shipping is faster than 9 – 12 days, but we offer this timeline just in case (learn more).
Getting products packaged together depends on where the product is produced. Some items are printed and shipped from different facilities, so in this case the items would be shipped separately and each one would incur individual shipping costs. However, if a buyer is ordering similar products (like a variety of shirts) from one listing, the items would be sent together in most cases. We understand buyers prefer to have one shipping fee + items shipped together, so we’re looking into how to offer this option in the future.
Hello.
I emailed sellers support almost 2 weeks ago and have since gotten no response. I am urgently looking to get the issues I have with my store fixed so that I can start advertising and promoting my products.
I would really, really appreciate your answer.
Thank you!
Hello! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding.
Please also try reaching out to us on social media and we may be able to assist you a little quicker there!
I cannot see the orders made on my dashboard.
One of my friend ordered products from my teespring store but i cannot see it on my dashboard.
A promocode was also redeemed but i cannot see it on my dashboard.
Help please.
Hey! Sorry to hear you’ve had issues with this. To understand your issue better and to assist you further, please reach out to s[email protected] 🙂
Hello there i have placed an order on July 26th and I never received a conformation email.
Hey there. Please check our shipping time frames https://answers.teespring.com/article/shipping-time-frames/ and if the time period has passed, please reach out to [email protected]
Hello sir
I m artists and logo designer plz help me Sell my logo design so that I can have more Beautiful design can support me
Hi there, read through our training center and watching our variety of tutorial videos to get started. You can then head straight to the Teespring Launcher and get creating!
Hello sir I am new user on your site. Sir I want to delete my account. So sir please delete my account
Hey there, sorry to hear that you’d like to disable your account. If you wish to do this, please email [email protected]