We’re creating a more secure Teespring for everyone! We take your safety and security very seriously. A lot of work goes in behind the scenes to help keep you and your business safe. Today, we’re unveiling an update you can use to add an extra layer of security: two-factor authentication using Google Authenticator. Make sure to download the Google Authenticator app (available for both iOS and Android devices)—the app is necessary to set up two-factor authentication.
Please read through the entire presentation before activating two-factor authentication; if you skip step 3 you’ll lock yourself out of your account. If you get locked out of your account you can contact sellers@teespring.com for assistance.
Now your login is protected by two-factor authentication!
Welcome to a safer Teespring!
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What hapends if i lost my device? Is there any way else for get 2nd code?
I Try to change my email and it won’t let me
Hey Wesley, please reach out to sellers@teespring.com for assistance
I am having an issue logging into my teespring account because i forgot to scan the code however i tried contacting sellers@teespring.com and campaigns@teespring.com both keep replying with the same message. Please i your help ASAP
Hey there, have you had a response from our team? If so please make sure you follow the instructions provided to get back into your account and make sure you read the slideshow provided in this post all the way through, following step by step!
Same issue I have faced. I got the same reply from the support team. Still not able to unlock my account.
It sounds like you’re referring to the automated response email. This confirms we’ve received your request. Please note our support teams are experiencing longer-than-normal response times, so it’ll take a little longer for someone to get back to you, but once they do they’ll assist you in getting back into your account.
When I tried to login knto my account it is coming that cannot login but when I click on through google I am entering into my account
Hey! Oops, sounds like something’s gone wrong here! Please contact sellers@teepsirng.com and we’ll look into this further for you.
I do NOT have access to the old email listed with this account. I NEED to change it to my new one. Can anybody help me??
Oops! Sorry you’ve had issues with this. Reach out to sellers@teespring.com and we can help to get you back in 😀
How to get more byers?
Hey, please check out our ultimate selling guide here which will give you tips!
help plz for log in my account
Hey please email sellers@teespring.com
I will use my second email address
hello i can’t log in to my teespring account even the password are correct it said
( Sorry, that is not a valid login. Did you forget to enter your two-factor token? )
can you help me plz
Hey there I would recommend reaching out to sellers@teespring.com or our social media accounts
Why are you refusing to help us out from this 2 factor authentication mess? it’s our right to be corrected when wrong
Hey, sorry for any trouble! The reason we direct people to sellers@teespring.com is because this is the only way to re-access your account.
I keep getting this message as well. It looks like there’s an issue with the two factor Authenticator. A way to bypass it is to log in via your social media account like Facebook or Google.
That’s how I’ve been getting round the issue.
Google
I am also having the same issue!!
Please contact sellers@teespring.com for further assistance.
I accidently activited the two factor authentifaction by accident before downloading the Google authentifator.now i find myself looked out of my account.i read the guide and i have the authentificator now but i don’t have the scanning option anymore .i am asked the two factor authenificator .please help me
Hey, please contact sellers@teespring.com for assistance getting back into your account.
I locked my self out and I contacted sellers@teespring.com and got that auto message. And I’ve been waiting for 2-3 weeks now and I still haven’t got anything
We know it’s been difficult to reach us, but we’re working hard to get back to normal response times. We understand the frustration, we hope you see any delay was not intentional. Thank you! Someone will be in contact with you soon, please also feel free to reach out on social media and we may be able to assist you there.
I am facing the same issue. and sellers@teespring.com is asking to check out “If you are contacting us with a question you may find the answer within our training center or answers site.” But I could not find solution to my problem here!. Please need help….
It sounds like you’re referring to the automated response email. This confirms we’ve received your request. Please note our support teams are experiencing longer-than-normal response times, so it’ll take a little longer for someone to get back to you, but once they do they’ll be able to help you enter your account.
I could not have access or I can’t login again. I have been trying but not allowing me, because of “I am not a Robot”
Hey, sorry to hear you’re having trouble with this! Make sure you email support@teespring.com and they will help you back into your account.
My account need authentication. I can’t log in my account please help. How to authentication my account? please help
Hey there! Please reach out to campaigns@teespring.com for further assistance.
I’ve sent 3 emails over the last week and a half about disabling 2 factor authorization so i can access my account with no response from sellers@teespring.com. What am I supposed to do?
Hey there, sorry to hear you’ve experienced issues here! Please try reaching out on social media. You should hear from us very soon, thank you for your patience.
My account need authentication. I can’t log in my account please help. How to authentication my account? please help
Hey there! Please reach out to campaigns@teespring.com for further assistance.
Pl. highlight the said requirements, Also pl. tell me if my Paypal account is attached or not?
Hey if you are having issues please email sellers@teespring.com
I did it but I am trying to sign in with my barcode but it says the code is invalid.
All of my products have disappeared from my account as well as my storefront.Yet,the site for my storefront still exists.Please advise
Hey Walter – just had a look at your account. I’d reach out to campaigns@teespring.com for more assistance on this. Also, we recommend setting your campaign target as low as possible (so that your campaign will become successful faster).
Same!!
But I do not see any problem in my account
If necessary, of course
What
Want to offer T’s and other products for all genders. Want it to except credit cards,would also like to know if you have my address to send payment of sales ?
Hey Susan, you can learn more about requesting payouts here.
i log out before scanning the barcode,
then i cant login because dont have token
so what should i do ?
Contact campaigns@teespring.com – ask them to de-activate 2 factor authentication so you can log back in.
i am having issues logging in, its two factor authentication probably to which i dont have the code. How do i access my account?
Also, please reply to my earlier mail having queries regarding a newly launched campaign.
Hey Vijaya – if you’re having issues with two-factor please contact campaigns@teespring.com. If you’re unable to set it up they can deactivate it for you, but for faster payouts and such it’s good to have it set up!
Please give me a token otherwise stop Two-factor system.
Hey Sohag – if you’re having trouble activating two-factor authentication you can reach out to campaigns@teespring.com. You need the Google Authenticator app in order to get the token.
i did not notice about google app before enable two factor token .. can you please disable two factor token please ?
Hey Al Rehan – reach out to campaigns@teespring.com and they should be able to help you!
I have connected this email to paypal than what should I do? Help me.
Same here. I feel that should have been more explicit when you select that option. I should have taken you to the video, or informed you to take the other steps prior to it being set.
I’m trying to do a payout and I’m not getting an email for it or anything. HELP
Hey Lisa! Please reach out to campaigns@teespring.com – they should be able to help!
I use the app Authy for all of my two-factor authentications. Can Authy be used or will this only work with the Google App?
I think you’ll need to use Google app in this case.
i am having issues logging in, its two factor authentication probably to which i dont have the code. How do i access my account?
Also, please reply to my earlier mail having queries regarding a newly launched campaign.
Hey Joko – if you reach out to campaigns@teespring.com they can reset the two-factor authentication for you.
What if I don’t have a phone? All I have is a desktop pc! 🙂
Hey Christy – I think you’ll need to download the app to a mobile device to use two-factor authentication
Hard Working Is Successful.
Is there any problem if i log in to my account from mobile and see my campaigns and edit something?
Teespring dizain is beautiful. Teespring is amazing working.
I am having issues logging in to, its two factor authentication probably to which i dont have the code. How do i access my account?
Hey there! Please contact campaigns@teespring.com if you need help accessing your account.
I having issues login to my account,its two factor authentication probably to which i dont have the code. How do i access my account?
Please contact campaigns@teespring.com for assistance with this.
Hi my email PayPal is omarb4813@gmail.com
Please confirm it
i don’t no when i give two factor authentication..now what i m doing??please help
Please contact campaigns@teespring.com for assistance.
i forget scan my two factor qr code
and now i can’t login to my account
how can i fix this problem
Please contact campaigns@teespring.com for assistance
Where is my backup code?
Beautiful initiative
i forget scan my two factor code and now i can’t login to my account,
i changed the password but i still can’t login, how can i fix this problem? we want to keep selling and working we dont want to lose more time
Please contact campaigns@teespring.com for help resetting login.
please, i only sold one product within a week of the sales period. Please, how will my buyer get her product, because she’s in Africa…moreover, how will i get the profit of the one product…
Hey Tosin,
Please see this section to learn how Teespring works. When you sell at least 1 product the profit should appear in your Teespring analytics. Then you can request payout. If you need further assistance please contact campaigns@teespring.com
Hi
I lost my old phone …. and I cleared my cache today. Now I’m logged out of Teespring. So this means i can’t get back in my account and i don’t have the code. I message you guys with the email you told us to email. Now what? This is frustrating because there should be things in place for this kind of common situation.
Hey Rodwyn – seller support should get back to you within 24 – 48 working hours. Don’t forget we have live chat support too. Learn more: https://community.teespring.com/training-center/global-creator-support/
My account need authentication. I can’t log in my account please help. How to authenticate my account?
When setting up a new design a TS message said i need to finish setting up my account to get paid. First there was no instruction as to what is missing, second I tried to entering my contact info, that didn’t work. I’m stumped and was hoping to get this launched today. HELP!
Hey Steve – please reach out to campaigns@teespring.com for assistance.
I don’t know two factor authentication. I can’t log in my teespring account. Please give me solution.
Please contact campaigns@teespring.com for assistance.
I followed all the instructions in this guide here to the end. Only step 3 I didn’t understand it well!
I installed Google Authenticator app, when I run scan barcode, there’s no action happened, and the app can’t focus that given barecode!!!
So, I went to my Google Account Settings then I activate ‘2-Step Verification’. I proceeded all the steps till the end, i got some codes from Google Authenticator app, When I use those generated codes to login to my Teespring account, nothing is happen!
I have no idea how this process works? How I can autenticate my Teespring account successfully?
And first of all, can I get back my account, because I’m new! 🙂
I want help please!
Hey there – please follow up with campaigns@teespring.com if you need assistance setting this up.
Good to no
Hello:
I have not yet received a reply from you, I locked myself out, please help.
Please contact campaigns@teespring.com for assistance. If you’re having trouble getting through you can contact us via live chat support too.
how do u get paid
Here’s more info on payouts: https://community.teespring.com/answers/seller-payouts/
how to setup facebook pixel code
You can learn more about setting up your Facebook pixel here.
how to reach more people on my teespring account
Great website ever
Why my account fail every time while it was already bean verified?help pease
ooh ok so does it already been completed?
nice
very good
login is protected by two-factor authentication for PC
I have logged in several times,
and reset my password ..
but still can’t enter, because I log out before scanning the barcode, then I can’t log in because I don’t have a token, so what should I do?
please, turn off 2-factor authentication so I can go back in,
thank you
If you contact sellers@teespring.com they’ll be able to help get you sorted.
my paypal email are pending.
Please contact sellers@teespring.com for assistance with payout.
Hello all
my names Atef Im a new seller
I would like to say to my new sellers Hi All
I would love to get a two part verification. But you guys need to figure out why every time I go to login from my phone I have to reset my passwords.
How i linked my account to PayPal
Thanks for helping me with my security Teespring!
Thank you teespring team for helping me
Thanks for helping me
I am khurshed ali, Bangladesh. I ama graphics designer. Mainly I work T-shirt design.
nice
Thank you teespring team for helping me
Thank you for all
Get rid of the 2 factor identification crap it’s causing too many problems for people and too complicated because everyone just get locked out of their account
Thanks for your feedback!
Thank you Teespring for all the work effort to get started
thank you again Andrew☺
My t spring analytics did not working where face book analytic show 540 view.
Hey Zia, this is normal! Facebook’s analytics can track some things that our platform can’t.
I just starting with Teespring and looking to working with you.
I emailed both addresses. My phone # is no longer active. As I switched phone service. My email and other credentials are the same but i tried resetting password online to no avail. Please help. -Malcolm Abbott
Hey Malcolm, please get into contact with sellers@teespring.com.
Thank you for the support
I have a problem sign in to my account they ask me for two factor Authentication which i dont have
Hey Steavenson, please email sellers@teespring.com with any problems!
Thank you tee spring for helping me with my Dreams
Please give me a token otherwise stop Two-factor system. Already I contact campaigns@teespring.com. But they didn’t solve my problem and didn’t give me any reply. I want my account back. Thank you.
Hey Mahalakshmi, please email sellers@teespring.com for this issue. Thanks!
I have not yet received a reply from you, I locked myself out, please help.
Hey Maha, please email sellers@teespring.com for more assistance.
How long does it take to hear back from support? I got locked out of my account, when I was setting up two-factor authentication and now I can’t get back in because I didn’t have a chance to scan the barcode for Google authenticator before my browser crashed. I emailed the campaigns@teespring.com email address.
Hi L, this e-mail isn’t active. Please e-mail support@teespring.com.
Got it
Help! I got locked out of my account. I did that two-step verification, which I knew I shouldn’t have, but I did, and I did not receive a code to be able to log in. Is there any way you can remove that and let me log in normally, so I can get into my account? I sure would appreciate it! Thank you!
Hey! Sorry to hear you can’t get into your account. Please send an email to sellers@teespring.com to get help with this
Thank you
cant log in, it says retry later in small font in the top left corner?
Hey Ian, are you still having issues logging in? If so please email sellers@teespring.com
It is such a daunting process! I can’t access my account!
Hey if you’re having issues with your account, please email sellers@teespring.com
My PayPal account not connected
Hey please email sellers@teespring.com
My account is not accepting My PayPay Email address pl.solve my problem. Thank u
Hey please email sellers@teespring.com for assitance
My account is not accepting My PayPay Email address pl.solve my problem. sellers@teespring.com..my bank account not linked with paypal
Hey, have you spoken to someone via sellers@teespring.com – if not, let me know and I can try and put you in contact with someone
Hi,
I am having the same problem just like the others.
I forgot about the two factor verification and got locked out of my account. I already emailed them the other day. Hope somebody can help. Thanks!
Hi Melinda, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor authentication again, ensure to read the slideshow provided in this post all the way through
Under Settings, there is an option for two factor authentication. It doesn’t tell you anything about it, or how to set it up THERE. I checked the box, thinking it was a good idea. I left settings logged out, and the next time I tried to sign in, I couldn’t because it asked for a token! There should be something telling you how to do this right there where you check the box .There are probably a lot of people like me who check the box without clicking on the “learn how” link. If I knew how complicated it was, I wouldn’t have checked the box.
Hey John, appreciate the feedback. The link that lives above the checkbox is there for that reason – for people to be able to understand how two-factor authentication works before they select it. If you are having issues getting back into your account please email sellers@teespring.com
Thank you for this amazing website.
Ali
I am unable to login into my account, I did not setup an google authenticator and now it is asking me for a code when I tried to login. Can you please fix this problem.
Hey please email sellers@teespring.com for assistance with this!
Hi good work
My account not accepting PayPal.and did not login
Hey there, please email sellers@teespring.com for assistance with this
My account is not login.
Please give me solution.
Hey, please email sellers@teespring.com for assistance
I am unable to log in my account. Kindly help!
Hey please email sellers@teespring.com for assistance
Thanks
Very Helpful, Thanks.
My email id not update some pblm here
Hey please email sellers@teespring.com for assistance
Thank’s
I am having issues logging in to, its two factor authentication probably to which i dont have the code. How do i access my account?
Hello, please shoot an email to sellers@teespring.com for assistance
hey i did not know about the app and i didnt scan the barcode i can not log in what to do ?
Hi there, please reach out to sellers@teespring.com for assistance
Thanks a lot
Thanks a lot. ✌
I want to return my order
Hey there, please email support@teespring.com for assistance with your order
Sir i m not opan login id will be show Sorry, that is not a valid login. Did you forget to enter your two-factor token
thanks
Tengo problema no puedo iniciar sección. Me pide los factores y no me acuerdo de eso ayuda para poder ingresar a la página espero que me ayuden gracias
Hola, envíe un correo electrónico a sellers@teespring.com para obtener ayuda.
why I have had issues with my name and address
Hey there, if you are having issues please send an email to sellers@teespring.com
Why are my shirts deleted from my store one day after I created them?
Hey, this doesn’t sound right! Please drop an email to sellers@teespring.com for assistance
How I can sell my product easily? Because the selling time is run away..
Hey, check out our quick start guide and our free social media promotion guides!
yes i will look into quick start guide
Quality is very good. Good cloth is good.
Hii every one plz login to my teespring account,,this website is asking to me for two step verification,,I can’t know to how to login with two step verification…plz help me
Please reach out to sellers@teespring.com for assistance accessing your account
I think Sara mam is very helpful to the sellers.
Thanks a lot .If i will fall in sny trouble i will contact you.
Thanking You
NADIR
pleas i con’t acesse to my compte teespring i have this forget to enter your two-factor token? and i don’t know what is the tow-factor pleas hellp me to acces my acompte
Hi please email sellers@teepsring.com to access your account
I think I have a good start
pleas i con’t acesse to my compte teespring i have this forget to enter your two-factor token? and i don’t know what is the tow-factor pleas hellp me to acces my acompte hleo hiii
Hey there, please reach out to sellers@teespring.com for assistance!
This is fun
Nice
Thanks
thanks
hello ,, i have trying to log in and always failed. asking me to put 2 factors token. i dont know where to get it??
thank you. i really cant log in.
kind regard
syarif
Hey I would reach out to sellers@teespring.com for support!
I thanks I Can do it
Thanks
hello ,, i have trying to log in and always failed. asking me to put 2 factors token.
Dont know where to get it?
It is compulsory to put 2 factors token or can ignore these steps
thank you
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
hi support
i have trying to log in and always failed. asking me to put 2 factors token. i dont know where to get it??
could i login without using 2 factors token
please advise
thank you.
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
This is platform is good
HI, I am anand sahai meena from Anand international. im lost my two-factor token. My account is not login. please help me
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
I love your Service
We’re glad to hear that 🙂
Ihave problem my account no open two factors token
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through.
Hi, I really don’t want to do this two-factor authentication process . . I find it confusing. May I skip this process please?
Hey there, it is optional, yes. But we really do recommend using it for your account’s security.
Iam not received my payments please send my payment transfer my account add my bank
Hey, please check the payouts section of the Teespring training centre and make sure you have followed the steps correctly. If you’re still experiencing issues, please contact sellers@teespring.com
Please help me to log in my account . It is showing to enter two factor authentication code.
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
When I try to log in it say retry later
Hey, sorry to hear this! If you’re still experiencing issues logging in when please contact sellers@teespring.com
Thanks for everything
I made designs and started to market them to myself through Elvis and some friends made purchases and try to get my profits, but I do not know how I submitted my account on Paypal and also I made an account on Payoneer and did not get anything I want help and with sincere thanks
Hey there, please check the https://community.teespring.com/answers/seller-payouts/ section of your dashboard. You should allow 24-48 hours for payments to arrive once processed. Payout requests can take between 1-7 days to be processed. Make sure you have checked which payment method you have chosen. If you still have issues then please contact paypal.
What is this token???
I have accidentally activated two factor authentication before downloading google authenticator and now I am unable to login into my account. I have sent an email at sellers@teespring.com and visited their training center and answers site but I still can’t login into my account. So please kindly help me.
Hello there, I’m so sorry to hear that! Please reach out to us on social media and we can assist you there. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience!
Hello, I’m trying to set my PayPal address but it’s not working.
Hey there, have you read our payouts section of the blog? If you still have issues setting up your account, please contact Paypal about this issue.
Hi, i have a problem logging into my account which is showing to enter two factor token. I followed all the instructions in the slides for two factor authentication and in the app whenever i enter the key code it is showing, key value is too short. Kindly help ASAP.
Hey, so sorry to hear something went wrong there! You can get help getting back into your account by contacting sellers@teespring.com
Hi, i have a problem logging into my account which is showing unable to CAPTCHA . Kindly help ASAP.
Hey there, please contact sellers@teespring.com and we’d love to help you back into your account.
NOT VERY HAPPY WITH TEESPRING! I continue to have issues with 2FA telling me that I need to enter two-factor token and I NEVER ACTIVATED 2FA IN MY ACCOUNT. I got abandoned on CHAT and I do not know where to turn for help. What a mess and no answer.
Hello, we’re so sorry to hear this! Please reach out for help by emailing sellers@teespring.com and we can assist you there.
I would like to know if you support non-google 2FA such as Yubikey. I am trying to divorce myself from my cell phone and your system only works if you carry cell phone with you all the time. NOT GOOD!
Hey! Sorry to hear that. We’ll pass that onto the team, thank you for the feedback!
Hi there,
Kindly help, i forgot to save my authenticator code, i’ve tried to contact sellers@teespring.com twice but apparently doesn’t fix my problem, i got automated response email. I already read the articles about two factor authenticator, but still don’t have the answer.
Kindly help asap!
Hello! Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, but someone will be in contact with you very soon to assist if you’ve already emailed sellers@teespring.com. Thank you for your patience!
I forget to scan my QR code and now I face a problem to login. please he;p me?
Hey there, please could you reach out to sellers@teespring.com and we’ll be able to help you back into your account there.
I am having an issue logging into my teespring account because i forgot to scan the code however i tried contacting sellers@teespring.com and campaigns@teespring.com both keep replying with the same message.please help me .
Hey, the message you’re receiving will probably be a ticket, you’re in the queue! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding.
My PayPal account is not updated I am trying again and again
Hey, sorry to hear that. Have a read of our seller payouts FAQ . If you’re still having issues setting up your paypal please contact sellers@teespring.com
hi i tried to log in to my account but dosen’t work it gives me 2 factor authentification how can i log in please
Hi there, you can contact sellers@teespring.com for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
Yo! I’ve been trying to email y’all about not being able to get back into my account because of a two factor authentification token I’m being asked to input that I never even received in the first place!
It keeps asking me for a two factor authentifcation number to sign in! I’ve been locked out of my account for over two weeks because of this! This is ridiculous! SOMEONE PLEASE HELP ME ALREADY!!!!
Hey, we’re really sorry to hear this. We’ve hired new support agents, and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Please do also reach out to social media and we may be able to assist you quicker there!
What social media? Like so many others, I’ve been locked out because of this whole two-factor authentication mess. I’ve generally dislike using it because it almost always causes more headaches than it solves, but thought that maybe the bugs would have been worked out by now.
I scanned the QR code with the Authenticator app and the Authenticator app came up with a code for “Teespring (myemailaddress@mydomain.com). I entered it along with my email address/password, checked the irritating Captcha box and tried to login. No luck. Been locked out three times so far. I even tried changing my password, to make sure I had it right.
This is very irritating because I just finished up 4 t-shirt designs and was trying to get them listed for sale.
AS IT IS, I’M LOCKED OUT OF MY ACCOUNT WITH THREE NEW T-SHIRTS WAITING TO GO UP! And another 4-5 to come in the next couple weeks. UGH!
On a separate note, while trying to list two designs I tried including the new “dog hoodie” and then the listing wouldn’t complete (when I clicked the “Continue” button on the Design page), saying there was an error generating the preview image for one of my listings. Listings that I did not have the dog hoodie on, generated ok. I tried generating a dummy listing and when configuring the dog hoodie, it actually said it couldn’t generate one of the views of the dog hoodie (in the upper left corner of the design page). This needs to get fixed ASAP!
I would have just deleted it to add it later, buy y’all haven’t included the ability to delete one of the many options for the new listing (i.e. delete only the “dog hoodie” and not the other items).
Scott
Hey, I’m sorry to hear you’ve had this trouble. I think the best step for you is to reach out to sellers@teespring.com and they can get to the bottom of this for you!
I messed up with setting up an account twice and now with a new account I cannot link my Paypal as it is associated with the older account.
I am going back and forth with emails but it is just not getting sorted. Tee-spring have re-enabled the older account so that I can set a different email for Paypal (to break the link) so that I can link Paypal with my new account. But I cannot login to my older account, it says it’s locked and now ‘retry later’ has appeared on screen?
What do I do now?
Hey, please go to sellers@teespring.com with your issue and we’ll be able to assist you there!
Tyx
Dear Teespring,
Still at this time the 2 factor authentication is not working.
As I already posted:
1. I’ve reached 3 times to the indicated email.
2. I tested the app with another 4 websites and my tokens are working in all except for Teespring.
We require a solution ASAP.
Thanks.
Hello! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding. Please also try and reach out to us on social media and we may be able to assist you quicker there!
Can’t get it because apparently I activated 2 factor authentication and don’t have a code.
Please contact sellers@teepspring.com and we can assist you further there 🙂
I’m just starting on tee spring hopefully it works out well.
Welcome! Best of luck!