We’re creating a more secure Teespring for everyone! We take your safety and security very seriously. A lot of work goes in behind the scenes to help keep you and your business safe. Today, we’re unveiling an update you can use to add an extra layer of security: two-factor authentication using Google Authenticator. Make sure to download the Google Authenticator app (available for both iOS and Android devices)—the app is necessary to set up two-factor authentication.
Please read through the entire presentation before activating two-factor authentication; if you skip step 3 you’ll lock yourself out of your account. If you get locked out of your account you can contact [email protected] for assistance.
Now your login is protected by two-factor authentication!
Welcome to a safer Teespring!
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What hapends if i lost my device? Is there any way else for get 2nd code?
I Try to change my email and it won’t let me
Hey Wesley, please reach out to [email protected] for assistance
I am having an issue logging into my teespring account because i forgot to scan the code however i tried contacting [email protected] and [email protected] both keep replying with the same message. Please i your help ASAP
Hey there, have you had a response from our team? If so please make sure you follow the instructions provided to get back into your account and make sure you read the slideshow provided in this post all the way through, following step by step!
Same issue I have faced. I got the same reply from the support team. Still not able to unlock my account.
It sounds like you’re referring to the automated response email. This confirms we’ve received your request. Please note our support teams are experiencing longer-than-normal response times, so it’ll take a little longer for someone to get back to you, but once they do they’ll assist you in getting back into your account.
When I tried to login knto my account it is coming that cannot login but when I click on through google I am entering into my account
Hey! Oops, sounds like something’s gone wrong here! Please contact [email protected] and we’ll look into this further for you.
Same here. It’s frustrating.
I am locked out of my Teespring seller account because I logged out of the account without scanning the code. I have sent multiple Emails at [email protected] but I found no help. It’s been more than a week now. Please help me login to the account.
Hey, sorry to hear this! Have you heard back from sellers support yet? Try reaching out on social media and we can help you there!
I have tried emailing [email protected] twice and it has been over a month and I have still received no help. I can not get into my account.
Hello there! I am really sorry to hear you’ve had this trouble. I have forwarded your details onto the sellers support team and they will be in contact soon 🙂
Hey guys,
I don’t know if this will help, but if you linked your account to you tube etc, (options are on the right side of the log in page), you can try getting in from there and then go directly to your settings an un-check the two-factor authentication. I tried going through the email at [email protected] and just got the same generic messages with them asking for account info to help me and then just disappearing. I didn’t hear from them again except for them to repeat what they already asked even after I sent information to confirm it was me. It is the worst customer service because it literally takes one minute to unlock an account after getting information validated. Anyway, maybe this is an option to help some of you.
I am also having the same issue. Can you please tell me how long they take to solve this issue?
Try reaching out to us on social media–one of our team may be able to solve your issue faster from there! Thanks
I do NOT have access to the old email listed with this account. I NEED to change it to my new one. Can anybody help me??
Oops! Sorry you’ve had issues with this. Reach out to [email protected] and we can help to get you back in 😀
i have sent them a message yesterday there no response how long does it tafe for answering?
Hello! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding.
How to get more byers?
Hey, please check out our ultimate selling guide here which will give you tips!
help plz for log in my account
Hey please email [email protected]
I will use my second email address
Hello,
I couldn’t reach after I contacted you on instagram and e-mail.
I know that with covid is difficult to keep up with everything but it’s really urgent that we fix the login problem that i’m having please.
Thank you in advance.
Hey, have you heard back yet? Sorry for any inconvenience!
hello i can’t log in to my teespring account even the password are correct it said
( Sorry, that is not a valid login. Did you forget to enter your two-factor token? )
can you help me plz
Hey there I would recommend reaching out to [email protected] or our social media accounts
Why are you refusing to help us out from this 2 factor authentication mess? it’s our right to be corrected when wrong
Hey, sorry for any trouble! The reason we direct people to [email protected] is because this is the only way to re-access your account.
I keep getting this message as well. It looks like there’s an issue with the two factor Authenticator. A way to bypass it is to log in via your social media account like Facebook or Google.
That’s how I’ve been getting round the issue.
Google
Did you get to your original storefront when you sign in using Google?
I tried signing in thru google and its not my original store front that’s coming up
I am also having the same issue!!
Please contact [email protected] for further assistance.
I accidently activited the two factor authentifaction by accident before downloading the Google authentifator.now i find myself looked out of my account.i read the guide and i have the authentificator now but i don’t have the scanning option anymore .i am asked the two factor authenificator .please help me
Hey, please contact [email protected] for assistance getting back into your account.
I locked my self out and I contacted [email protected] and got that auto message. And I’ve been waiting for 2-3 weeks now and I still haven’t got anything
We know it’s been difficult to reach us, but we’re working hard to get back to normal response times. We understand the frustration, we hope you see any delay was not intentional. Thank you! Someone will be in contact with you soon, please also feel free to reach out on social media and we may be able to assist you there.
I am facing the same issue. and [email protected] is asking to check out “If you are contacting us with a question you may find the answer within our training center or answers site.” But I could not find solution to my problem here!. Please need help….
It sounds like you’re referring to the automated response email. This confirms we’ve received your request. Please note our support teams are experiencing longer-than-normal response times, so it’ll take a little longer for someone to get back to you, but once they do they’ll be able to help you enter your account.
I could not have access or I can’t login again. I have been trying but not allowing me, because of “I am not a Robot”
Hey, sorry to hear you’re having trouble with this! Make sure you email [email protected] and they will help you back into your account.
How I link PayPal with my account
Hey! Learn about payouts here: https://teespring.com/dashboard/payouts
My account need authentication. I can’t log in my account please help. How to authentication my account? please help
Hey there! Please reach out to [email protected] for further assistance.
I’ve sent 3 emails over the last week and a half about disabling 2 factor authorization so i can access my account with no response from [email protected]. What am I supposed to do?
Hey there, sorry to hear you’ve experienced issues here! Please try reaching out on social media. You should hear from us very soon, thank you for your patience.
My account need authentication. I can’t log in my account please help. How to authentication my account? please help
Hey there! Please reach out to [email protected] for further assistance.
Pl. highlight the said requirements, Also pl. tell me if my Paypal account is attached or not?
Hey if you are having issues please email [email protected]
I did it but I am trying to sign in with my barcode but it says the code is invalid.
All of my products have disappeared from my account as well as my storefront.Yet,the site for my storefront still exists.Please advise
Hey Walter – just had a look at your account. I’d reach out to [email protected] for more assistance on this. Also, we recommend setting your campaign target as low as possible (so that your campaign will become successful faster).
Same!!
But I do not see any problem in my account
If necessary, of course
What
Want to offer T’s and other products for all genders. Want it to except credit cards,would also like to know if you have my address to send payment of sales ?
Hey Susan, you can learn more about requesting payouts here.
i log out before scanning the barcode,
then i cant login because dont have token
so what should i do ?
Contact [email protected] – ask them to de-activate 2 factor authentication so you can log back in.
i am having issues logging in, its two factor authentication probably to which i dont have the code. How do i access my account?
Also, please reply to my earlier mail having queries regarding a newly launched campaign.
Hey Vijaya – if you’re having issues with two-factor please contact [email protected]. If you’re unable to set it up they can deactivate it for you, but for faster payouts and such it’s good to have it set up!
Please give me a token otherwise stop Two-factor system.
Hey Sohag – if you’re having trouble activating two-factor authentication you can reach out to [email protected]. You need the Google Authenticator app in order to get the token.
i did not notice about google app before enable two factor token .. can you please disable two factor token please ?
Hey Al Rehan – reach out to [email protected] and they should be able to help you!
I have connected this email to paypal than what should I do? Help me.
Same here. I feel that should have been more explicit when you select that option. I should have taken you to the video, or informed you to take the other steps prior to it being set.
I’m trying to do a payout and I’m not getting an email for it or anything. HELP
Hey Lisa! Please reach out to [email protected] – they should be able to help!
I use the app Authy for all of my two-factor authentications. Can Authy be used or will this only work with the Google App?
I think you’ll need to use Google app in this case.
i am having issues logging in, its two factor authentication probably to which i dont have the code. How do i access my account?
Also, please reply to my earlier mail having queries regarding a newly launched campaign.
Hey Joko – if you reach out to [email protected] they can reset the two-factor authentication for you.
What if I don’t have a phone? All I have is a desktop pc! 🙂
Hey Christy – I think you’ll need to download the app to a mobile device to use two-factor authentication
Hard Working Is Successful.
Is there any problem if i log in to my account from mobile and see my campaigns and edit something?
Teespring dizain is beautiful. Teespring is amazing working.
I am having issues logging in to, its two factor authentication probably to which i dont have the code. How do i access my account?
Hey there! Please contact [email protected] if you need help accessing your account.
I having issues login to my account,its two factor authentication probably to which i dont have the code. How do i access my account?
Please contact [email protected] for assistance with this.
Hi my email PayPal is [email protected]
Please confirm it
i don’t no when i give two factor authentication..now what i m doing??please help
Please contact [email protected] for assistance.
i forget scan my two factor qr code
and now i can’t login to my account
how can i fix this problem
Please contact [email protected] for assistance
Where is my backup code?
Beautiful initiative
i forget scan my two factor code and now i can’t login to my account,
i changed the password but i still can’t login, how can i fix this problem? we want to keep selling and working we dont want to lose more time
Please contact [email protected] for help resetting login.
please, i only sold one product within a week of the sales period. Please, how will my buyer get her product, because she’s in Africa…moreover, how will i get the profit of the one product…
Hey Tosin,
Please see this section to learn how Teespring works. When you sell at least 1 product the profit should appear in your Teespring analytics. Then you can request payout. If you need further assistance please contact [email protected]
Hi
I lost my old phone …. and I cleared my cache today. Now I’m logged out of Teespring. So this means i can’t get back in my account and i don’t have the code. I message you guys with the email you told us to email. Now what? This is frustrating because there should be things in place for this kind of common situation.
Hey Rodwyn – seller support should get back to you within 24 – 48 working hours. Don’t forget we have live chat support too. Learn more: https://community.teespring.com/training-center/global-creator-support/
My account need authentication. I can’t log in my account please help. How to authenticate my account?
When setting up a new design a TS message said i need to finish setting up my account to get paid. First there was no instruction as to what is missing, second I tried to entering my contact info, that didn’t work. I’m stumped and was hoping to get this launched today. HELP!
Hey Steve – please reach out to [email protected] for assistance.
I don’t know two factor authentication. I can’t log in my teespring account. Please give me solution.
Please contact [email protected] for assistance.
I followed all the instructions in this guide here to the end. Only step 3 I didn’t understand it well!
I installed Google Authenticator app, when I run scan barcode, there’s no action happened, and the app can’t focus that given barecode!!!
So, I went to my Google Account Settings then I activate ‘2-Step Verification’. I proceeded all the steps till the end, i got some codes from Google Authenticator app, When I use those generated codes to login to my Teespring account, nothing is happen!
I have no idea how this process works? How I can autenticate my Teespring account successfully?
And first of all, can I get back my account, because I’m new! 🙂
I want help please!
Hey there – please follow up with [email protected] if you need assistance setting this up.
Good to no
Hello:
I have not yet received a reply from you, I locked myself out, please help.
Please contact [email protected] for assistance. If you’re having trouble getting through you can contact us via live chat support too.
how do u get paid
Here’s more info on payouts: https://community.teespring.com/answers/seller-payouts/
how to setup facebook pixel code
You can learn more about setting up your Facebook pixel here.
how to reach more people on my teespring account
Great website ever
Why my account fail every time while it was already bean verified?help pease
ooh ok so does it already been completed?
nice
very good
login is protected by two-factor authentication for PC
I have logged in several times,
and reset my password ..
but still can’t enter, because I log out before scanning the barcode, then I can’t log in because I don’t have a token, so what should I do?
please, turn off 2-factor authentication so I can go back in,
thank you
If you contact [email protected] they’ll be able to help get you sorted.
my paypal email are pending.
Please contact [email protected] for assistance with payout.
Hello all
my names Atef Im a new seller
I would like to say to my new sellers Hi All
I would love to get a two part verification. But you guys need to figure out why every time I go to login from my phone I have to reset my passwords.
How i linked my account to PayPal
Thanks for helping me with my security Teespring!
Thank you teespring team for helping me
Thanks for helping me
I am khurshed ali, Bangladesh. I ama graphics designer. Mainly I work T-shirt design.
nice
Thank you teespring team for helping me
Thank you for all
Get rid of the 2 factor identification crap it’s causing too many problems for people and too complicated because everyone just get locked out of their account
Thanks for your feedback!
Thank you Teespring for all the work effort to get started
thank you again Andrew☺
My t spring analytics did not working where face book analytic show 540 view.
Hey Zia, this is normal! Facebook’s analytics can track some things that our platform can’t.
I just starting with Teespring and looking to working with you.
I emailed both addresses. My phone # is no longer active. As I switched phone service. My email and other credentials are the same but i tried resetting password online to no avail. Please help. -Malcolm Abbott
Hey Malcolm, please get into contact with [email protected].
Thank you for the support
I have a problem sign in to my account they ask me for two factor Authentication which i dont have
Hey Steavenson, please email [email protected] with any problems!
Thank you tee spring for helping me with my Dreams
Please give me a token otherwise stop Two-factor system. Already I contact [email protected]. But they didn’t solve my problem and didn’t give me any reply. I want my account back. Thank you.
Hey Mahalakshmi, please email [email protected] for this issue. Thanks!
I have not yet received a reply from you, I locked myself out, please help.
Hey Maha, please email [email protected] for more assistance.
How long does it take to hear back from support? I got locked out of my account, when I was setting up two-factor authentication and now I can’t get back in because I didn’t have a chance to scan the barcode for Google authenticator before my browser crashed. I emailed the [email protected] email address.
Hi L, this e-mail isn’t active. Please e-mail [email protected].
Got it
Help! I got locked out of my account. I did that two-step verification, which I knew I shouldn’t have, but I did, and I did not receive a code to be able to log in. Is there any way you can remove that and let me log in normally, so I can get into my account? I sure would appreciate it! Thank you!
Hey! Sorry to hear you can’t get into your account. Please send an email to sell[email protected] to get help with this
Thank you
cant log in, it says retry later in small font in the top left corner?
Hey Ian, are you still having issues logging in? If so please email [email protected]
It is such a daunting process! I can’t access my account!
Hey if you’re having issues with your account, please email [email protected]
My PayPal account not connected
Hey please email [email protected]
My account is not accepting My PayPay Email address pl.solve my problem. Thank u
Hey please email [email protected] for assitance
My account is not accepting My PayPay Email address pl.solve my problem. [email protected]..my bank account not linked with paypal
Hey, have you spoken to someone via [email protected] – if not, let me know and I can try and put you in contact with someone
Hi,
I am having the same problem just like the others.
I forgot about the two factor verification and got locked out of my account. I already emailed them the other day. Hope somebody can help. Thanks!
Hi Melinda, you can contact [email protected] for help getting back into your account! Before setting up two-factor authentication again, ensure to read the slideshow provided in this post all the way through
Under Settings, there is an option for two factor authentication. It doesn’t tell you anything about it, or how to set it up THERE. I checked the box, thinking it was a good idea. I left settings logged out, and the next time I tried to sign in, I couldn’t because it asked for a token! There should be something telling you how to do this right there where you check the box .There are probably a lot of people like me who check the box without clicking on the “learn how” link. If I knew how complicated it was, I wouldn’t have checked the box.
Hey John, appreciate the feedback. The link that lives above the checkbox is there for that reason – for people to be able to understand how two-factor authentication works before they select it. If you are having issues getting back into your account please email [email protected]
Thank you for this amazing website.
Ali
I am unable to login into my account, I did not setup an google authenticator and now it is asking me for a code when I tried to login. Can you please fix this problem.
Hey please email [email protected] for assistance with this!
Hi good work
My account not accepting PayPal.and did not login
Hey there, please email [email protected] for assistance with this
My account is not login.
Please give me solution.
Hey, please email [email protected] for assistance
I am unable to log in my account. Kindly help!
Hey please email [email protected] for assistance
Thanks
Very Helpful, Thanks.
My email id not update some pblm here
Hey please email [email protected] for assistance
Thank’s
I am having issues logging in to, its two factor authentication probably to which i dont have the code. How do i access my account?
Hello, please shoot an email to [email protected] for assistance
hey i did not know about the app and i didnt scan the barcode i can not log in what to do ?
Hi there, please reach out to [email protected] for assistance
Thanks a lot
Thanks a lot. ✌
I want to return my order
Hey there, please email [email protected] for assistance with your order
Sir i m not opan login id will be show Sorry, that is not a valid login. Did you forget to enter your two-factor token
thanks
Tengo problema no puedo iniciar sección. Me pide los factores y no me acuerdo de eso ayuda para poder ingresar a la página espero que me ayuden gracias
Hola, envíe un correo electrónico a [email protected] para obtener ayuda.
why I have had issues with my name and address
Hey there, if you are having issues please send an email to [email protected]
Why are my shirts deleted from my store one day after I created them?
Hey, this doesn’t sound right! Please drop an email to [email protected] for assistance
How I can sell my product easily? Because the selling time is run away..
Hey, check out our quick start guide and our free social media promotion guides!
yes i will look into quick start guide
Quality is very good. Good cloth is good.
Hii every one plz login to my teespring account,,this website is asking to me for two step verification,,I can’t know to how to login with two step verification…plz help me
Please reach out to [email protected] for assistance accessing your account
I think Sara mam is very helpful to the sellers.
Thanks a lot .If i will fall in sny trouble i will contact you.
Thanking You
NADIR
pleas i con’t acesse to my compte teespring i have this forget to enter your two-factor token? and i don’t know what is the tow-factor pleas hellp me to acces my acompte
Hi please email [email protected] to access your account
I think I have a good start
pleas i con’t acesse to my compte teespring i have this forget to enter your two-factor token? and i don’t know what is the tow-factor pleas hellp me to acces my acompte hleo hiii
Hey there, please reach out to [email protected] for assistance!
This is fun
Nice
Thanks
thanks
hello ,, i have trying to log in and always failed. asking me to put 2 factors token. i dont know where to get it??
thank you. i really cant log in.
kind regard
syarif
Hey I would reach out to [email protected] for support!
I thanks I Can do it
Thanks
hello ,, i have trying to log in and always failed. asking me to put 2 factors token.
Dont know where to get it?
It is compulsory to put 2 factors token or can ignore these steps
thank you
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
hi support
i have trying to log in and always failed. asking me to put 2 factors token. i dont know where to get it??
could i login without using 2 factors token
please advise
thank you.
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
This is platform is good
HI, I am anand sahai meena from Anand international. im lost my two-factor token. My account is not login. please help me
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
I love your Service
We’re glad to hear that 🙂
Ihave problem my account no open two factors token
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through.
Hi, I really don’t want to do this two-factor authentication process . . I find it confusing. May I skip this process please?
Hey there, it is optional, yes. But we really do recommend using it for your account’s security.
Iam not received my payments please send my payment transfer my account add my bank
Hey, please check the payouts section of the Teespring training centre and make sure you have followed the steps correctly. If you’re still experiencing issues, please contact [email protected]
Please help me to log in my account . It is showing to enter two factor authentication code.
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
When I try to log in it say retry later
Hey, sorry to hear this! If you’re still experiencing issues logging in when please contact [email protected]
Thanks for everything
I made designs and started to market them to myself through Elvis and some friends made purchases and try to get my profits, but I do not know how I submitted my account on Paypal and also I made an account on Payoneer and did not get anything I want help and with sincere thanks
Hey there, please check the https://community.teespring.com/answers/seller-payouts/ section of your dashboard. You should allow 24-48 hours for payments to arrive once processed. Payout requests can take between 1-7 days to be processed. Make sure you have checked which payment method you have chosen. If you still have issues then please contact paypal.
What is this token???
I have accidentally activated two factor authentication before downloading google authenticator and now I am unable to login into my account. I have sent an email at [email protected] and visited their training center and answers site but I still can’t login into my account. So please kindly help me.
Hello there, I’m so sorry to hear that! Please reach out to us on social media and we can assist you there. We’re working around the clock to assist everyone and return to our normal response times. Thank you for your patience!
Hello, I’m trying to set my PayPal address but it’s not working.
Hey there, have you read our payouts section of the blog? If you still have issues setting up your account, please contact Paypal about this issue.
Hi, i have a problem logging into my account which is showing to enter two factor token. I followed all the instructions in the slides for two factor authentication and in the app whenever i enter the key code it is showing, key value is too short. Kindly help ASAP.
Hey, so sorry to hear something went wrong there! You can get help getting back into your account by contacting [email protected]
Hi, i have a problem logging into my account which is showing unable to CAPTCHA . Kindly help ASAP.
Hey there, please contact [email protected] and we’d love to help you back into your account.
NOT VERY HAPPY WITH TEESPRING! I continue to have issues with 2FA telling me that I need to enter two-factor token and I NEVER ACTIVATED 2FA IN MY ACCOUNT. I got abandoned on CHAT and I do not know where to turn for help. What a mess and no answer.
Hello, we’re so sorry to hear this! Please reach out for help by emailing [email protected] and we can assist you there.
I would like to know if you support non-google 2FA such as Yubikey. I am trying to divorce myself from my cell phone and your system only works if you carry cell phone with you all the time. NOT GOOD!
Hey! Sorry to hear that. We’ll pass that onto the team, thank you for the feedback!
Hi there,
Kindly help, i forgot to save my authenticator code, i’ve tried to contact [email protected] twice but apparently doesn’t fix my problem, i got automated response email. I already read the articles about two factor authenticator, but still don’t have the answer.
Kindly help asap!
Hello! Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, but someone will be in contact with you very soon to assist if you’ve already emailed [email protected]. Thank you for your patience!
I forget to scan my QR code and now I face a problem to login. please he;p me?
Hey there, please could you reach out to [email protected] and we’ll be able to help you back into your account there.
I am having an issue logging into my teespring account because i forgot to scan the code however i tried contacting [email protected] and [email protected] both keep replying with the same message.please help me .
Hey, the message you’re receiving will probably be a ticket, you’re in the queue! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding.
My PayPal account is not updated I am trying again and again
Hey, sorry to hear that. Have a read of our seller payouts FAQ . If you’re still having issues setting up your paypal please contact [email protected]
hi i tried to log in to my account but dosen’t work it gives me 2 factor authentification how can i log in please
Hi there, you can contact [email protected] for help getting back into your account! Before setting up two-factor
authentication again, ensure to read the slideshow provided in this post all the way through. https://community.teespring.com/blog/a-more-secure-teespring-two-factor-authentification/
Yo! I’ve been trying to email y’all about not being able to get back into my account because of a two factor authentification token I’m being asked to input that I never even received in the first place!
It keeps asking me for a two factor authentifcation number to sign in! I’ve been locked out of my account for over two weeks because of this! This is ridiculous! SOMEONE PLEASE HELP ME ALREADY!!!!
Hey, we’re really sorry to hear this. We’ve hired new support agents, and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Please do also reach out to social media and we may be able to assist you quicker there!
What social media? Like so many others, I’ve been locked out because of this whole two-factor authentication mess. I’ve generally dislike using it because it almost always causes more headaches than it solves, but thought that maybe the bugs would have been worked out by now.
I scanned the QR code with the Authenticator app and the Authenticator app came up with a code for “Teespring ([email protected]). I entered it along with my email address/password, checked the irritating Captcha box and tried to login. No luck. Been locked out three times so far. I even tried changing my password, to make sure I had it right.
This is very irritating because I just finished up 4 t-shirt designs and was trying to get them listed for sale.
AS IT IS, I’M LOCKED OUT OF MY ACCOUNT WITH THREE NEW T-SHIRTS WAITING TO GO UP! And another 4-5 to come in the next couple weeks. UGH!
On a separate note, while trying to list two designs I tried including the new “dog hoodie” and then the listing wouldn’t complete (when I clicked the “Continue” button on the Design page), saying there was an error generating the preview image for one of my listings. Listings that I did not have the dog hoodie on, generated ok. I tried generating a dummy listing and when configuring the dog hoodie, it actually said it couldn’t generate one of the views of the dog hoodie (in the upper left corner of the design page). This needs to get fixed ASAP!
I would have just deleted it to add it later, buy y’all haven’t included the ability to delete one of the many options for the new listing (i.e. delete only the “dog hoodie” and not the other items).
Scott
Hey, I’m sorry to hear you’ve had this trouble. I think the best step for you is to reach out to [email protected] and they can get to the bottom of this for you!
I messed up with setting up an account twice and now with a new account I cannot link my Paypal as it is associated with the older account.
I am going back and forth with emails but it is just not getting sorted. Tee-spring have re-enabled the older account so that I can set a different email for Paypal (to break the link) so that I can link Paypal with my new account. But I cannot login to my older account, it says it’s locked and now ‘retry later’ has appeared on screen?
What do I do now?
Hey, please go to [email protected] with your issue and we’ll be able to assist you there!
Tyx
Dear Teespring,
Still at this time the 2 factor authentication is not working.
As I already posted:
1. I’ve reached 3 times to the indicated email.
2. I tested the app with another 4 websites and my tokens are working in all except for Teespring.
We require a solution ASAP.
Thanks.
Hello! We apologize for the delay. Over the last few weeks there’s been a huge influx of orders, combined with delays caused by COVID-19 lockdown, this has resulted in a large number of emails being sent to our support teams. We’ve hired new support agents and are working overtime to respond to everyone as quickly as possible. We know it’s been difficult to reach us and understand the frustration, we hope you see any delay was not intentional. We’re doing everything in our power to return to our normal 24 – 48 hour response times. Thank you for your patience and understanding. Please also try and reach out to us on social media and we may be able to assist you quicker there!
Can’t get it because apparently I activated 2 factor authentication and don’t have a code.
Please contact [email protected] and we can assist you further there 🙂
I’m just starting on tee spring hopefully it works out well.
Welcome! Best of luck!
ok very nice
I just join on Teespring. I want to do a satisfactory designable product.
How to check that how many products are been sold
Hey, you can find this information on your dashboard 🙂
Hey there, Great platform!!
I have opened an account, designed my first design, second design, opened a storefront, added my PayPal and my Payoneer accounts, AND at last ticked that 2FA !!!! And voila… I am out of my account for good!!
After a bit of search, I learned that I have to ask for help to [email protected] and [email protected] and just sent them for help only to receive that I have to wait because of COVID-19 situ. Great! and I am waiting… for how long ? don’t know yet!! But patiently waiting…
Then I found this thread of replies… Mind you that I have been here and seen the slides above before any email was sent out by me! but didn’t read anything much here.
FYI, I did exactly as the slides said. Especially like slide #6, and then following slide #7, I am out. !!!!!!!!!
How do I get in now?
Any idea would be of great help.
Hey there. You are now part of a queue, we will get back to you as soon as we can to help you back in. Thank you so much for your patience! If your issues getting in are are still persisting and you haven’t heard back yet, please try reaching out on our social media and sending us a direct message.
thanks you guys
Hi my name is Vimala .
I am joined teespring pls help me
Welcome Vimala! What would you like help with? A great place to start is on our Training Center quick start guide.
Hi all related ones,
I think I have written here before but can’t locate it now. So here is my 2 cents added to the problem again:
I have 1)opened the account all right, 2)created my first & second lists too, 3)created my storefront, 4)created a 3rd list but kept it hidden,5)added/linked the paypal & payoneer accounts, 6) did all the prerequisites for 2FA and ticked to start 2FA, and 7)logged out to get back in to check the Authentication.
And like many others got stayed out for good. Tried to find many helps without any luck! written to support, sellers and [email protected]. After some days got the reply to send them the followings:
———————————————-
Account email
First listing name
First listing URL
First payout amount (if applicable)
Payout method and email (if PayPal)
Date account created
————————————————-
So I sent them the infos, but heard nothing till now.
Hope I get something soon.
NB: for the newcomers falling into the same trap please send the above infos with your first email to shorten the unnecessary delays for the step.
Hey, I’m sure it won’t be long until we can assist you getting back on track. Have you heard back from [email protected] yet?
Yeah. They did contact me from the support the day before yesterday giving me green thumb to get in without the 2FA. and I did. But unfortunately, even though I could get in all right, when I was out I couldn’t get back in. It locked me out again. So I told them in reply that the site locked me out again!
It appears that they unlocked me again last night and I am back in again. and working at the site. Only thing is I am not logging myself out now. I’ll see how long I can stay in. And I am just uploading my designs and doing the regular stuff for the storefront as much as I can.
I’ll share later hopefully if any new updates come-in or happens.
Wish me good luck everyone ….lol
I’m so glad you’ve got your issue resolved Numan. Glad we could help, please keep [email protected] updated in future so we can fix your issue right away!
Hello
I have been locked out of my account, I haven’t done the two factors setting yet! What should I do please.
Oh no! Sorry to hear that. Please reach out to [email protected] and we can assist you there.
When are you actually willing to reopen my account!! I have sent all the information that you asked my and till nowNO ANSWERS! I know that you have a lot of emails to answer but such a website needs more than that! I’m loosing the ads that I have paid for because I can’t use my Account!
Hey, I have forwarded your details onto our seller support team and I’ve been told you’re being assisted. Hope you’re back in now!
I accidentally enabled two-factor authentication by accident before downloading Google authentication. Now I find myself logged out of my account. I read the guide and I have authentication now but I don’t have the scan option anymore. I was asked two factors authenificator.
now i cant login to my account
i’m already sent mail to : [email protected] but not respon until now.
Please help me get my account again.
my account : [email protected]
Hello! You should hear back from [email protected] very soon. We apologize for the wait! I’d also recommend reaching out to us on social media and we may be able to assist you from there.
Hello,
I have change my email
now i can’t log in, told me to try later,
Can you help me please,
Hello! Please reach out to [email protected] and we can for sure fix this for you 🙂
great site to start my merch bussiness
I can’t login because I forgot my two factor authentication please help!!
Hey there please contact [email protected] and we can certainly get you back in again!
Am lock out my account after adding my Paypal details as requested and later try to add the 2 Factor Authentication without downloading the Google App.
I reach out to the [email protected] and am still waiting .
It is almost three weeks now and i just want to know what cause the lockout and have it fix.
Please help me sort this problem out.
Hey, I’m really sorry to hear you’ve been having issues logging in! Have you heard back yet?
I have flagged with our support team and you should be hearing back soon.
Thanks for your regards and good information
how to make two factor authentication please help!!
hey, look through the slides in the post above and all is explained 🙂
Hello, I want to repport my issue Case Number 02441529, I have solve the issue. The issue was about 2 factor auth.
For those who cant login, you could accsess settings>Time correction..>>sync now from google auth apps and re-enter 2 factor auth code again.
Thank you, have a great day 🙂
I agree
its nice
its nice to wark with you
it nice to work with you guys
Hello,
I’m sorry I forgot to scan the barcode for the two-factor authentication.
Could you help on how to resolve this?
Thank you in advance.
Regards,Dean
Hey, not to worry! Please contact [email protected] and we can certainly fix this for you!
I contacted “[email protected]”, got a case ID, replied to the info requested, and have been waiting …….waiting …….waiting …….waiting …….waiting …….waiting …….no response after that to this day. What is going on with Teespring?
Hey! Sorry to hear this. I have passed this on and someone from the support team is reaching out to you now.
Got a reply and it said, we will verify and get back. Have to wait again for another 48 hours I guess ….. phew…….
How long does it take to verify ?
I have been waiting for such a long time ….. and now almost the same kind of info again …..
I am stuck due to Teespring. Can we move on this immediately?
Hey, did you get a solution to this yet?
No, it’s not got solved till now.
Hey there, I can see sellers support are waiting for a response from you!
Please help me… I can’t able login my account because of 2 step Authentication even i do authentication but when i fill code it says invalid user id
Oops! Please reach out to [email protected] and we’ll help you back into your account!
Am unable to update my payment details it keeps an saying i use a new email address.
Hey, if you’re having problems with payment details please contact [email protected] .
Hello everyone. Hello Teespring Team. I have read all … seems is a big issue here. I have been registered on 20.11.20… so on next day i cant log in anymore. I tried everything from my side also reset PW. It took me week to get an answer they cant find me. So , i decide I wont account anymore if its something wrong with it. Yesterday, 30.11.20 I have created anew acc today(next day) is the same i just cant log in… Dear teem if its just about google authentic code that we cant log in anymore we have to do something about it. On page as a new members we have so many things to make ready , that perhaps, we don’t have anymore in the mind to make authentic code active Personally i was fallowing step by step instructions, but some things i wanted to make for the next day. To create an account it took me all day and as we know its not just this there are many things we need fallow and make.. its a sadness that i spend so much time on creating my page and again i cant log in anymore for making an updates on it , finish the page and work on next missing steps. For family its not really possible to make everything on one day without the breaks. All I want(for xmas ):D is to get in my account and continue to work. Thank you. Best regards.
Hello, have you reached out to [email protected] ? We can certainly help you back into your account there.