My listing was deactivated or my account was disabled

If your Teespring listing was deactivated ask yourself the following questions. Learn about our recent updates to IP protocol and policy here

Did your listing (including the design, URL, title, or description) include any of the following?

  • A trademark or logo that belongs to someone else
  • Colors, logos, names, players, coaches, or numbers from any professional or collegiate sports team
  • Lyrics, artwork, names, and/or designs related to any musical act
  • The name or likeness of any celebrity or fictional character
  • Any content from a television show or a movie (characters, places, artwork etc)
  • A copyrighted element belonging to someone else
  • The name or logo associated with branches of the United States Military or the military of another country
  • Text or images in your listing description that constitutes false advertising

If so, your listing was likely removed for violating our IP Policies. Please check all your remaining listings to ensure your other content is not in violation of our policies.

To learn more about rights of publicity, copyright, and trademark here.

What is false advertising?

False advertising is any statement or representation in your listings (or in outside advertising) that is false, deceptive or misleading. Teespring sellers, under no circumstance, may make any false, deceptive or misleading claims, including any claim that falsely implies that a design, product, or listing is approved, certified, verified, or designed by Teespring (“designed by Teespring Team”). Also, falsely claiming inaccurate sales figures (“number one Teespring seller”), or claiming to offer unavailable products (e.g. organic, gold foil, faux foil), may also constitute false advertising. Any seller caught or reported for false advertising will immediately have their Teespring account disabled and all listings deactivated.

Example of false advertising

What happens to my listing now?

Your listing is no longer active. If you re-launch a listing with the same content, you can be subject to account termination under our repeat infringer policy.

My listing was deactivated and I don’t think it violates any of the reasons above.

Your listing could have been delisted for violation of our Priority Policy. This policy protects all of our users from having others copy their designs. If we found that your listing was copying another listing that was launched before yours, your listing would have been deactivated.

If you believe your listing was deactivated in error, please see “Who can I contact to learn more about why my account was disabled / listing was deactivated?” below.  

What happens if more than one of my listings was deactivated?

If you have had multiple listings deactivated, you may be in violation of our repeat infringer policy. Multiple violations of our policies can result in account termination.

What happens if my account is disabled?

Once your account is disabled, you are unable to login to your account and access any of your listings. Any disabled accounts will immediately lose access to pending funds or payouts within their Teespring account. Learn more about our User Terms of Agreement here.

The only way to access pending funds is to successfully get your Teespring account reinstated through Seller Support. It is very unlikely a disabled account will be reinstated—disabled accounts must provide extensive proof that they did not commit the design violation in question. Our decision on a request for reinstatement will be final and unappealable.

Who can I contact to learn more about why my account was disabled / listings was deactivated?

Questions regarding listings or account disablement should go to Seller Support at sellers@teespring.com. This includes:

  • Inquiring as to why a listing was deactivated
  • Inquiring as to why an account was disabled
  • Requesting an account/listing be re-enabled

When contacting Seller Support, please include your Teespring account email and the listing URL (if you’re contacting us about a deactivated listing). Please note we aim to review and answer all emails to sellers@teespring.com within 24 – 48 business hours (please see auto-reply for exact SLA during holiday / peak periods). Sending multiple emails regarding the same issue can prolong receiving a resolution. When your email is successfully sent you will receive an auto-reply containing your case number.

What happens if I own the rights or have permission to use a particular trademark or copyright?

If your listing was deactivated and you received a copy of the third-party complaint in the email notification, please file a counter-notice here.

If your listing was deactivated and you did not receive a copy of any third party complaint in the email, but you believe you are authorized to use the content in question, please email sellers@teespring.com and provide us with documentation or the reason for your authorization.

If you have permission to use registered works you may notify our team by contacting sellers@teespring.com before using your design. Please include proof of permission and your Teespring account email.

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