When certain holidays and special events come around it’s important for sellers to keep selling cutoff dates in mind to ensure buyers receive their orders in time. After all, happy buyers become repeat shoppers! As a general rule, use the following timelines for selling cutoff dates—delivery timelines are usually faster than indicated below, but to be safe we’re suggesting the largest delivery window for your calculations.
NOTE: Keep in mind standard shipping timelines start the day the selling period ends. Rush shipping timelines start the day the buyer places their order (not the day the print cycle ends).
- Domestic standard shipping: 9- 12 business days
- International standard shipping: 12 -15 business days
- Rush (Domestic): 4 – 5 business days
* For International shipping, we do not track packages once they reach their destination country.
- UK, France, Germany, Netherlands and Sweden: 7 – 12 business days
- Rest of EU countries: 10 – 16 business days
- ROW: 15 – 22 business days
- Rush UK: 3 – 4 business days
- Rush EU: 3 – 4 business days
* Tracked shipping is not available for EU fulfilled orders at this time.
You will be asked to select the fulfillment region when creating apparel products
How to calculate cutoff dates
If your listing is for a special holiday or event make sure to keep campaign cutoff dates in mind.
NOTE: If a buyer is claiming their order has not arrived within the designated time frame please have them contact our customer support team using this form.
For standard shipping you will need to end your listing’s print cycle on the standard shipping cutoff date so buyers can take advantage of cheap shipping rates and still get their order in time. Once we’ve passed the standard shipping cutoff dates, buyers can still receive their products in time for events, but they will need to select rush shipping at checkout.
Remember, with rush shipping you don’t have to end the print cycle by a certain date—but buyers will need to place their order and select rush shipping by the cutoff date to receive their item in time.
When calculating dates make sure to keep the arrival date in mind, so for St. Patrick’s Day (March 17, 2018)—we’d want to plan for orders arrive by March 16th so people can wear their item on the 17th. Let’s look at the US Cutoff date;
- US Rush orders take 4 to 5 working days to arrive.
- If the order is placed on the 9th, it will arrive on March 16th (within 5 working days).
- Start counting the day after the order is placed (the cutoff date)—do not count weekends or holidays.
Example: The EU rush cutoff date is March 12th and the US rush cutoff date is March 9th. This way the items will arrive BEFORE St. Patrick’s Day on March 17th. Don’t forget to only count working days.
Rush eligible products
An icon will appear on listings that offer rush eligible products.
Customers will have the option to select rush shipping at checkout as shown below (if they are purchasing rush eligible products). If the product(s) they are purchasing are not rush eligible, they will not see this option at checkout.